Charlène Descroix

- Transformation of professional premises (ERP, shops, HCR, medical practice, etc.): A single point of contact for projects that make an impression. PMR standards, fire safety, Artistic Direction, 3D plans, DCE, site supervision: every aspect is mastered to ensure your success.

- Real estate property enhancement

Accompany, advise, and inform the client throughout their acquisition and up to the handover of the property to after-sales service:

• Management of buyer's modification requests

• Elaboration of service and option choices

• Planning and carrying out various visits with the project team and technical department (wall visits, pre-delivery visits, delivery visits…)

• Informing the client about the different stages of construction progress (phone calls, newsletters)

• Organizing deliveries for key handover; inventory, explanation of legal warranties, administrative review, information on reservation resolution…

• Internal capitalization of successes and failures regarding clients

• Handling client complaints and requests promptly

• Preparing client files for transfer to after-sales service

• Preparation of commercial launches

• Organization and creation of events (launch weekends, contests…).

• Production of sales reports, market research, price list creation, post-marketing action reviews, competitive intelligence.

• Sales regularization: registration of reservations and cancellations, sending SRU to clients, relations with notaries and appointment follow-up. Client loan follow-up, administrative support, deed registration.