Freelancer profile translated to English.

Description

Are you the leader of an SME or startup and your HR organization lacks structure or time?

I provide operational support to secure, structure, and streamline your HR management.

With 10 years of experience in a multi-site environment (up to 300 employees), I have managed all HR aspects: recruitment, personnel administration, payroll coordination, social relations, training, and manager support.

I assist companies with concrete, high-impact missions:

Recruitment: sourcing, screening, shortlisting, process structuring
Personnel administration & securing HR practices
HR support during growth or overload periods
HR project management (implementing processes, harmonization, tool deployment)
Structuring HR indicators and dashboards

I have also contributed to structuring HR projects such as:

• Implementation and evolution of payroll tools

• HRIS version upgrades

• Production and monitoring of the BDES (Economic and Social Database)

• Development of individualized social reports

These experiences reinforce my ability to intervene quickly while sustainably structuring your HR organization.

My approach is pragmatic, structured, and results-oriented.

I adapt quickly to your challenges and your organization.

Trained in professional coaching, I also integrate a dimension of manager and team support to secure your HR decisions and foster buy-in.

Available for one-off missions or short to medium-term support, exclusively remotely.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Mutualia
HR Business Partner | Recruitment & HR Operations
BANKING AND INSURANCE
March 2016 - November 2022 (6 years and 8 months)
Bobigny, France
HR Business Partner – Mutualia

Multi-site environment – Mutualist Group

Within a structured mutualist group, I supported managers and teams on all HR issues, combining operational approach and strategic management.

My responsibilities included:

• Full management of the recruitment cycle (needs analysis, job description writing, sourcing, screening, interviews, onboarding)
• Management and structuring of personnel administration
• Supervision and coordination of payroll in conjunction with service providers
• Support for managers in daily team management and workforce planning
• Active contribution to social relations (preparation of committees, social dialogue, disciplinary follow-up)
• Construction and monitoring of HR dashboards and performance indicators
• Development and updating of HR procedures and policies
• Coordination of training plans, from needs analysis to deployment

Context: managing a multi-site perimeter with staff spread across several locations, requiring rigor, organization, and cross-functional coordination.
Recruitment Personnel Administration Payroll Management Manager Support HR Project Management
Transdev
HR Officer
TRANSPORTATION
October 2012 - March 2016 (3 years and 5 months)
Rennes, France
Multi-site scope – 4 establishments – 260 to 300 employees

Sole HR referent for 4 sites, I was in charge of all HR matters for a workforce of 260 to 300 employees, in a demanding operational environment.

My responsibilities covered:

• Full management of recruitment (needs analysis, sourcing, pre-selection, interview coordination, onboarding)
• Management of personnel administration and securing employee files
• Coordination and supervision of payroll in conjunction with dedicated departments
• Management of disciplinary procedures and contribution to social relations
• Monitoring and analysis of HR indicators (absenteeism, headcount, reporting)
• Deployment and monitoring of training plans

This role required me to work autonomously, advise managers daily, and structure HR practices in a multi-site context.
Personnel Administration Recruitment Payroll Management HR Processes Managerial Support
Tangalooma Island Resort
Head of Housekeeping – Hospitality Sector (Australia)
HOSPITALITY
January 2023 - January 2026 (3 years)
Head of Housekeeping – Hospitality Sector (Australia)
International environment – operational supervision

Responsible for the coordination and supervision of a housekeeping team within a hotel establishment, in an English-speaking and multicultural context.

• Operational team management and schedule organization
• Coordination of quality standards and adherence to procedures
• Supervision of daily operations and priority management
• Training and support for new employees
• Daily communication in English

This experience allowed me to strengthen my skills in field leadership, team management, multi-site organization, and operational excellence.
Team Management Process Optimization Bilingual French/English Schedule Management Team Coordination

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Human Resources Management Manager
AFTEC
2012
• Droit du travail et relations sociales • Administration du personnel et gestion de la paie • Recrutement et gestion des compétences • Formation professionnelle • Pilotage des indicateurs RH et reporting social • Gestion disciplinaire et accompagnement managérial
DUT Legal Careers
IUT Saint-Malo
2011

Professional Coaching Certification
Paradox School
2026
Professional Coaching Change Management Neuroscience Individual Support Art of Questioning Emotional Intelligence Active Listening Individual Coaching Communication Self-confidence

Charlene Coic

HR Consultant | Structuring & Recruitment FR/EN

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