Charlène Biseray

Structuring and optimizing administrative and commercial processes. Complete management of training programs in compliance with Qualiopi requirements. Coordination of activities (planning, production, logistics) to ensure smooth operations and timely delivery. Support for clients regarding funding schemes (OPCO). Monitoring performance and analyzing training actions (satisfaction, impacts). Contribution to service quality and continuous improvement of internal processes.

Management and securing of administrative workflows related to high-volume new and used vehicle sales. End-to-end file management: registration, invoicing, delivery, and financing. Operational coordination between different departments to optimize delivery times and customer satisfaction. Compliance checks and validation of commercial files. Internal referent: training and support for administrative teams.

Management of the telephone switchboard and physical reception. Vehicle loan agreements, cash register management, payment processing, after-sales invoicing, work order management, warranty management, and after-sales customer satisfaction surveys. Entry of working hours and HR preparation elements. Process improvement.