Freelancer profile translated to English.
Back to original languageAbout Charbel
Leveraging my experience and expertise in international Retail, especially in the EMEA region, I wish to put my knowledge at the service of companies.
An IT Engineer with proven experience in managing Retail operations, I am immediately available to assist you in the omnichannel development of your Retail network, the IT transition of your company, and/or its transformation from B2B to B2C.
I also offer training on the Office suite or various IT tools on which you wish to train your Business Developers.
KPIs, P&L, ERP, and CRM will no longer hold any secrets for you.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- CEVA Logistics - FranceGlobal Expert IT Customer Engagement ExpertOctober 2024 - June 2025 (8 months)Key role in shaping IT solutions for procurement, warehousing, and customer operations across European markets.• Designed tailored IT architectures for complex customer requirements (BY Core+, Manhattan, Nulogy, Centiro, Conex), aligned with procurement and logistics processes.• Translated RFPs into scalable, resilient, and operable IT solutions following enterprise architecture principles.• Developed Power BI dashboards and Power Apps solutions to monitor performance, automate tasks, and improve data visibility.• Supported architecture documentation, KPI definition, and contributed to the digitalization of business services.• Collaborated cross-functionally with IT, Integrations (EDI/API), Operations, Procurement, and Commercial teams to define deployment planning and ensure project alignment.
- 1Skirt1TopE-commerce Website Development Consultant, Retail.January 2024 - October 2024 (9 months)Consulting on the development of a ready-to-wear e-commerce website for the Gulf countries.• E-commerce website construction with Shopify. Installation of Meta Business Suite for targeted marketing development. KPI analysis with GA4 (Google Analytics 4).
- Darkmira – FranceCRM Deployment Mission.April 2023 - January 2024 (9 months)Provision of PHP/SF Backend developers on a staffing basis.• Installation and use of Pipedrive CRM, implementation of mass-mailing campaigns.• Programming of customer search and contact (Outbound), needs analysis, contract implementation and monitoring.
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Education
- MIAGE Master's in Computer Science Applied to Business ManagementUniversité Paris IX DAUPHINE1991Gestion d'entreprises. Comptabilité. Langages Informatiques. Analyse et développement. etc ...
- DESS Engineering for Decision Support and Artificial IntelligenceUniversité Paris IX DAUPHINE1993Analyse et développement informatique. Langages Orientés Objet. Gestion d'entreprises. etc ...
Certifications
- Fundamentals of Digital MarketingGOOGLE2022
- HubSpot InboundHubSpot2022