Freelancer profile translated to English.

Description

I am a highly organized, proactive and results-oriented professional specialized in remote administrative support and operational management. I help businesses and entrepreneurs optimize their time, streamline processes and keep operations running smoothly.

My work style is based on clear communication, reliability and full commitment to deadlines. I quickly adapt to new tools and workflows, anticipating needs and providing practical solutions.

I can add value in:

• Administrative and document management

• Calendar management and task coordination

• Customer support and operational assistance

• Project follow-up and organization

• Digital and office tools management

My goal is to free up my clients’ time so they can focus on growing their business while I ensure efficiency, structure and professionalism.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

amazon
Operations Assistant / Order Management Assistant
February 2023 - January 2026 (2 years and 11 months)
Supported operational processes related to order handling, customer communication and administrative tasks in a fast-paced environment.
Key responsibilities included:
• Order tracking and coordination
• Customer inquiries handling
• Data entry and documentation
• Problem resolution
• Process support
Computer Skills Office Skills
Freelance
E-commerce & Customer Support Specialist
E-COMMERCE
January 2023 - Today (3 years and 7 months)
Providing remote customer support and operational assistance for online businesses.
Managing email and chat customer inquiries
Order processing and tracking
Handling returns and refunds
Updating product listings and digital content
Supporting daily back-office operations
Shopify E-commerce Photography
Remote projects
Administrative & Customer Support Assistant
January 2020 - July 2025 (5 years and 6 months)
Delivered administrative and customer service support in digital environments.
Responded to client requests
Coordinated operational tasks
Managed documentation and data entry
Ensured timely communication and issue resolution
Multilingual Multitasking