Freelancer profile translated to English.
Back to original languageAbout Chanez
Autonomous and enthusiastic, my first experiences have allowed me to strengthen my skills and understand the different tools and techniques of commerce. Seeking new challenges, I wish to join an organization to which I can bring my dynamism and my taste for challenge.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- In'liProximity AssistantREAL ESTATEJune 2024 - December 2024 (7 months)Vincennes, FranceIn this role, I was responsible for managing and monitoring the relationships between residents and caretakers, ensuring an effective link to meet on-site needs. My responsibilities included:Common area management: Recording and updating cellar and parking numbers on an Excel spreadsheet to ensure accurate tracking.Using IKOS: Processing and updating necessary information on the platform to ensure proper management of housing and equipment.Email processing: Receiving, analyzing, and following up on resident requests, in coordination with the relevant teams.Liaison with caretakers: Coordinating interventions and transmitting essential information to ensure smooth management of residences.This position allowed me to develop my organizational skills, my rigor, and my administrative and interpersonal skills.
- Terroirs d'avenirBusiness DevelopmentRETAIL (LARGE RETAILERS)November 2023 - November 2024 (1 year and 1 month)Paris, FranceAs a Business Developer, I contributed to the company's growth by identifying new commercial opportunities and developing strategic relationships. My main responsibilities included:Prospecting and customer acquisition: Identifying and approaching new potential clients through various strategies (cold calling, emailing, LinkedIn, networking).Sales cycle management: Presenting offers, commercial negotiation, and follow-up until contract signing.Client portfolio development: Analyzing needs, proposing adapted solutions, and retaining existing clients.Market analysis and competitive intelligence: Studying trends, identifying opportunities, and recommending expansion strategies.Collaboration with internal teams: Working in synergy with marketing and operational teams to optimize the commercial offer and improve customer satisfaction.Thanks to this experience, I developed my skills in negotiation, project management, and commercial strategy, while strengthening my ability to achieve ambitious goals.
- Byblos shineClient SupportHOSPITALITYJanuary 2023 - March 2023 (3 months)Paris, FranceIn this role, I was responsible for providing effective assistance to clients, ensuring prompt and high-quality handling of their requests. My main responsibilities included:Customer request management: Receiving and processing inquiries via email, phone, and chat, providing precise and appropriate answers.Problem tracking and resolution: Analyzing incidents, coordinating with internal teams, and following up until complete resolution.Support and advice: Personalized assistance to clients for product/service usage, with a role of advice and retention.Database updates: Recording interactions and resolutions in the CRM to ensure optimal follow-up.Improving customer experience: Identifying friction points and suggesting improvements to optimize satisfaction and retention.This experience allowed me to develop my skills in customer relations, priority management, and problem-solving, while strengthening my ability to work under pressure.
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Categories
- Other