Chams-Edine Dahmani

• License, account, and user profile management

• Preparation for new joiners (Software & Hardware)

• O365 Administration (Exchange, Teams, SharePoint, Entra)

• Zabbix Monitoring

• MFA implementation

• AD group and policy management

• Security patch deployment and audit in collaboration with the Cyber team (Sophos Endpoint)

• Server and Firewall management (Sophos)

•Data Deployment & Migration - Incident Resolution - Ticket Monitoring and Management (GLPI) - Administration (AD & SCCM)

•Installation of IT equipment in the company, ensuring its proper functioning before delivery.

•Securing access to computers and networks by creating strong passwords, installing antivirus software and firewalls, and encrypting data to combat computer viruses and intrusions.

•Intervention in the sales area to provide technical support to a salesperson to identify, clarify, and formalize a client's request in terms of IT services or products.

• Data Deployment & Migration - Incident Resolution - Ticket Monitoring and Management (GLPI) - Administration (AD & SCCM)

• Installation of IT equipment in the company, ensuring its proper functioning before delivery.

• Securing access to computers and networks by creating strong passwords, installing antivirus software and firewalls, and encrypting data to combat computer viruses and intrusions.

• Intervention in the sales area to provide technical support to a salesperson to identify, clarify, and formalize a client's request in terms of IT services or products.