Freelancer profile translated to English.
Back to original languageAbout Chakir
With **8 years of experience as a Product Owner**, I design high-value digital products by combining strategic vision, pragmatic agility (Scrum, SAFe), and results orientation. I work on e-commerce, ERP, and OMS projects, where I translate business challenges into simple, effective, and sustainable solutions.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Basic
Can work on-site
Paris (up to 50km)
Experience
- Hermès SellierSenior Product OwnerLUXURY GOODSOctober 2023 - March 2025 (1 year and 5 months)Paris, FranceWithin the Hermès Digital Sales & Services department, I contributed to the design and deployment of a custom e-commerce Order Management System, combining ergonomics and performance, to orchestrate the entire order cycle for 34 sites in an agile environment structured according to the SAFe framework.Order Management System: unification of stocks & order orchestration for a fluid omnichannel experience:
- Centralized order management: Complete redesign of order workflows, including payment methods (Adyen), shipments, document management, exchanges, and country-specific specifics.
- Advanced features: Development of modules for fine-grained management of orders and specific business needs
- Omnichannel approach: Integration of services such as Pick up in store, shared stock, E-reservation, Returns & Ship from store
- APIs & integrations: Definition of interface contracts and validation by tests to ensure compliance
- Data-driven piloting: Automated generation of activity reports to optimize decision-making
- Quality & agility: Participation in end-to-end technical-functional acceptance testing and continuous deployment.
Product vision development: Definition and management of a value-oriented roadmap, in close collaboration with local teams and feature teams:- Incremental prioritization of features to accelerate deployments by country
- Definition of targeted MVPs to maximize the impact of new features
- Facilitation of multi-country workshops to identify needs, priorities, and local specificities
- Coordination of inter-team dependencies to ensure product consistency
- Writing of epics and user stories in compliance with the Definition of Done
Organization and facilitation of user training, including preparation of materials, session conduct, and post-launch support. - L'Oréal MSSenior Product OwnerFASHION AND COSMETICSMay 2022 - October 2023 (1 year and 5 months)Clichy, FranceWithin the Professional Products Division, as part of the redesign of the L'Oréal Access and L'Oréal Partner Shop e-commerce sites, I participated in the design and implementation of a new purchasing journey.
- Implementation of a B2B site for managing various event organizations (e-learning)
- Design of new journeys to reduce friction in customer accounts (e.g., guest accounts)
- Localization of customer accounts by geographical area, taking into account specificities (6)
- Development of a payment module via the PSP Adyen
- Implementation of communication tools for registered users (emails, SMS.)
- Management of customer data and GDPR compliance rules
- With the help of an agency, optimization of SEO (tagging plan with Google Analytics)
- Develop the Product vision, prioritizing features by business value
- Share priorities with top management for alignment and validation
- Facilitate agile ceremonies with the development team and the Scrum Master (in France and India). Write user stories with acceptance criteria and the acceptance testing plan.
- Foncia StarkProduct OwnerREAL ESTATEApril 2020 - April 2022 (2 years and 1 month)Paris, FranceAssisting the FONCIA group, a world leader in rental and co-ownership management, in its digital transformation and the construction of a new in-house ERP.
- Implementation of features and new processes for co-ownership management (automation of fee management, caretaker payroll management, dispute management)
- Development of features for accounting entry reconciliation
- Coordination between different departments (accounting & management)
- Deployment of the new ERP nationwide (change management and user training)
- Synchronization of priorities and developments between feature teams (11)
- Facilitation of agile ceremonies (sprint, backlog refinements)
- Gathering needs and prioritizing the roadmap.
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Education
- Master 2 MIAGEUniversité Paris 1 Panthéon-Sorbonne2013Gestion des entreprise et projets IT
- BTS in Management Information Technology, IT EngineeringENC Bessières2010BTS informatique de gestion, Ingénierie informatique