Freelancer profile translated to English.
Back to original languageAbout Chaima
Digital transformation and process innovation consultant, I help companies optimize their workflows, digitize their operations, and succeed in their change management. My approach combines business diagnostics, continuous improvement, automation (RPA/No-Code), and human support to ensure concrete and sustainable results. I work on projects involving process redesign, change management, implementation of digital tools, and team upskilling, with a strong focus on results and collaboration.
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Can work on-site
Tunis (up to 50km)
Experience
- DigitalisDigital Transformation & Process Innovation ConsultantCONSULTING AND AUDITSJuly 2025 - Today (11 months)Tunis, TunisiaPROJECT: Advanced Analysis and Innovation Recommendations for Customer Experience (CX) in the Insurance SectorClient: Comar & HayettAREA OF INTERVENTION:-Voice of Customer (VoC) Program Management: Leading the analysis of satisfaction surveys (NPS, CSAT, CES) across the entire customer journey (Subscription, Claims with/without expertise, Reimbursement, Complaint, etc.).-KPI Definition and Monitoring: Development and monitoring of a set of strategic KPIs to directly link customer satisfaction scores to the efficiency of internal operational processes.-Process Diagnostics: Conducting in-depth diagnostics based on customer data to identify bottlenecks and friction points in customer journeys.-Strategic Recommendations: Formulating precise advice and action plans for process innovation, simplification, and digitalization, aiming to reduce customer effort and optimize costs.-Performance Reporting: Creation and maintenance of dashboards and analysis reports for business teams to track CX performance and improvement opportunities.
- STUDI InternationalDigital Transformation & Project Management ConsultantCIVIL ENGINEERINGJanuary 2025 - June 2025 (5 months)Tunis, TunisiaPROJECT: DSPMI (Digitalization of Civil Engineering Support Processes: BIM Modeling and Integration)AREA OF INTERVENTION:-Process Analysis: Audit and analysis of existing project management processes to identify inefficiencies and deviations from BIM (Building Information Modeling) integration requirements and Agile practices.-Definition of Integration Framework: Establishing a methodological framework for integrating BIM practices and Agile methods (Scrum, Kanban) within existing civil engineering processes.-Modeling of New Processes: Modeling optimized new processes using standardized representation tools (BPMN, UML, or others) to integrate BIM requirements and the Agile approach.-Technical Specifications: Development of a requirements specification document (Statement of Work) for the digitalization of procedures and the integration of BIM solutions.-Technology Watch: Identification and evaluation of the most appropriate tools and technologies to support the effective integration of BIM in the company's environment.-Piloting and Monitoring: Tracking actions and deliverables related to the department's digital transformation initiative.-Change Management: Support for change management activities to ensure the successful adoption of new practices and tools by the teams.
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Education
- Bachelor's degree in Management, Management SpecializationFaculty of Economic and Management Sciences of Tunis2023
- Master's degree in Digital Management and InnovationHigher School of Economic and Commercial Sciences of Tunis2025