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Chaimae HamdidouCH

Chaimae Hamdidou

Customer Advisor & Support

€130/day
Paris, FR
3-7 years
customer service
Customer Care
Email Support
French
Problem Solving

Average response time: 1 hour

Freelancer profile translated to English.
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About Chaimae

Chaimae, an experienced customer advisor with 4 years of expertise, specializing in omnichannel support for freelancers. My background has allowed me to develop a mastery of customer interaction management, ensuring clear, careful, and professional responses, while respecting reactivity and quality of service objectives. I offer my expertise to optimize your customer relationship. Do not hesitate to contact me to discuss your needs.

  • French

    Native or bilingual

  • Arabic

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Webhelp
    Senior Customer Advisor / Account Manager
    January 2019 - January 2023 (4 years)
    Multichannel management: Handling customer requests via Written (Emails/Chat) and Voice. Complex cases (Level 2): Analysis and resolution of issues or escalations through targeted calls. Quality & Back-Office: Drafting structured responses and rigorous follow-up of cases on CRM.
  • Webhelp
    Customer Support
    January 2019 - Today (7 years and 6 months)
    Customer Relations / Customer Support
    Customer relationship management (CRM)
    French (C2)
    English (B1)
    Networks and Computer Maintenance
    French
  • Cnexia
    Customer Advisor & Support
    January 2023 - January 2024 (1 year)
    Call reception: Assistance to Canadian subscribers with a strong focus on satisfaction (CSAT). Technical Support: Diagnosis and resolution of faults (Mobile Telephony and TV).
    Loyalty & Satisfaction: Precise identification of needs and personalized support for users.

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Education

  • Bachelor's degree in Economics
    Faculty Sidi Mohamed Ben Abdellah
    2018
    Licence en Économie et
  • Specialized Technician Diploma in Computer and Network Maintenance
    ISMOTICA
    2016
    Diplôme Technicien Spécialisé en Maintenance Informatique et Réseaux

Categories

  • Other