Freelancer profile translated to English.

Description

SEO Web Writer specializing in IT, lifestyle, and travel content.

With a background in IT (contact center, digital transformation, tools like Genesys Engage), I create clear, structured content tailored to user needs.

I assist companies and media outlets in writing SEO-optimized articles, practical guides, and engaging content.

Areas: IT / SaaS / Customer Experience / Travel / Lifestyle

Content Types: blog posts, web pages, guides, SEO content

Serious, responsive, and autonomous, I quickly adapt to your needs.

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Rédaction web free-lance
Freelance Web Writer | Customer Experience (CX / SaaS) | IT & Lifestyle Content
March 2026 - Today (3 months)
Mitry-Mory, France
I am a freelance web writer specializing in customer experience (CX), SaaS, and lifestyle content.

Coming from an IT background in contact centers, I have a good understanding of the challenges related to customer experience and cloud tools like Genesys Cloud. This allows me to produce clear, structured, and business-oriented content for digital and SaaS companies.

In parallel, I also write content about travel and lifestyle, with a specialization in family travel and travel with babies.

This experience enables me to create concrete articles based on real-life situations: organization, itineraries, practical advice, and feedback.
SEO Web Writing Customer Experience SAAS Software as a Service (SaaS) Copywriting
IKATAN
Genesys Cloud CX Expert | Architect | Build & Run
DIGITAL AND IT
February 2026 - Today (4 months)
Paris, France
Contact center role in an IT / SaaS environment, using cloud solutions (Genesys Cloud, Grafana), customer relationship management, and understanding customer experience challenges.
Genesys Cloud Grafana Verint Power Shell API
Almavia CX
Genesys Cloud CX Expert | Architect | Build & Run
CONSULTING AND AUDITS
November 2019 - March 2025 (5 years and 4 months)
Paris, France
Genesys Cloud CX Expert with over 8 years of experience in critical environments (insurance, telecom).
Involvement in the entire platform lifecycle (BUILD/RUN)

Key achievements:

Migration of a Genesys Engage contact center to Genesys Cloud CX for a major insurance group.

Development of complex CallFlows integrating Data Actions and external APIs.

Implementation of dynamic callbacks to improve customer experience.

Development of integrations via Genesys Cloud and NodeJS APIs.
Genesys Cloud Node.js JavaScript API