Freelancer profile translated to English.

Description

Passionate about process optimization and customer experience, I am a Business Analyst / AMOA with 4 years of experience. I intervene on your projects to analyze your needs, design effective user journeys, manage testing, and ensure the success of your deployments. Agile and results-oriented, I put my rigor and communication skills at the service of your teams to achieve your objectives.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

AXA France
Functional Support Level 2
BANKING AND INSURANCE
June 2024 - Today (2 years and 2 months)
Île-de-France, France
• Management of Major Incidents: analysis and continuous interaction with technical teams and L1 support
• Handling of user incidents reported on SILVA
• Processing of business requests: analysis and prioritization of support, correction, and tool configuration requests
• Creation of operating procedures and user guides for the tools
CNAM (Caisse nationale de l'Assurance Maladie)
Business Analyst
September 2021 - September 2023 (2 years)
Île-de-France, France
Functional Acceptance Testing, Change Management
• Active participation and facilitation of scoping workshops to gather business needs
• Precise writing and management of User Stories in JIRA
• Design of test plans on Xray based on User Stories
• Preparation of test data sets (SQL queries)
• Execution and monitoring of developers
• Monitoring of bug fixes by developers
• Execution of regression tests
• Writing user guides
• Facilitation of training workshops
• Handling of customer incidents logged on ServiceNow
• Continuous interaction with end-users and developers
• Ensuring coordination with IT/Front Office/MOE teams
• Writing operational documentation for L1 teams
• Calculation of KPIs to track the processing of reported tickets
CIH Banque,
AMOA Acceptance Testing
January 2018 - August 2018 (7 months)
Morocco
• Design of test plans on HP ALM
• Preparation of data sets
• Execution of test cases and bug management on JIRA
• Tests of