About Chahine
Business & Transformation Project Manager | 6 years of experience | Immediately available
What I bring you concretely:
French
Native or bilingual
English
Fluent
Experience
- ALTENBranch ManagerCONSULTING AND AUDITSNovember 2023 - November 2025 (2 years)Lille, France
- Management of a portfolio of 19 engineers across 17 client projects in the aeronautics, rail, retail, and energy sectors (Airbus, SNCF, Decathlon, SMRC, GRTgaz).
- Average generation of 7 client meetings per week, identification of opportunities, and development of long-term relationships.
- Conduct of 4 candidate interviews per week to feed the talent pool and support growth.
- Complete management of the delivery cycle: staffing, operational monitoring, client communication, performance reviews.
- Coordination between consultants, clients, and internal functions to ensure quality and adherence to deadlines.
- Contribution to strategic account development, portfolio diversification, and margin optimization.
- Implementation of data-driven KPI monitoring to evaluate consultant performance and client satisfaction.
- Budgetary optimization and project margins.
- AdeoBusiness Project Manager – Payment & CheckoutRETAIL (LARGE RETAILERS)January 2021 - November 2023 (2 years and 10 months)Lille, France
- National referent for payment process transformation, covering 143 stores.
- Management of the checkout process redesign, with a 20% improvement in fluidity during peak periods.
- Main point of contact for the Portugal, Poland, and Romania subsidiaries on payment innovation.
- Design and deployment of new customer journeys, integrating field feedback into business requirements.
- Close collaboration with IT and business teams in Agile mode (Scrum / Kanban) to deliver robust digital solutions.
- Drafting of operational procedures, reduction of transaction errors, and improvement of customer experience.
- Animation of project governance at strategic, tactical, and operational levels.
- Leroy Merlin France,Business Project Manager – Sales JourneyRETAIL (LARGE RETAILERS)September 2018 - March 2020 (1 year and 6 months)Lille, France
- Redesign and optimization of mobile sales processes used nationwide.
- Design of training content for in-store and online advisors.
- Implementation of a DataStudio dashboard to track performance and KPIs of digital tools.
- Integration of a semantic analysis tool to improve online customer support.
- Animation of training sessions and webinars for e-commerce experts.
- Measurable improvement of user experience on digital journeys
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Education
- MasterSkema Business School2019Master
- Master Advanced Business ManagementSkema Business School Lille2018Master Advanced Business Management