You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Chahine ChraibiCC

Chahine Chraibi

Business & Transformation Project Manager

€430/day
Lille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Chahine

Business & Transformation Project Manager | 6 years of experience | Immediately available

I take charge of your complex projects from A to Z, from strategic scoping to field delivery, while keeping your deadlines, budgets, and teams on track.

At **ADEO - Leroy Merlin**, I led the transformation of several checkout processes across **143 stores in France**, as **national referent**, with a measurable improvement of **20% in checkout fluidity**.

I also coordinated thePortugal, Poland, and Romania subsidiaries on checkout innovation.

AtAlten**, I simultaneously managed a scope of **19 engineers on 17 client projects in demanding sectors: aeronautics, rail, retail, energy (Airbus, SNCF, Decathlon, GRTgaz).

What I bring you concretely:

→ Rigorous managementresults-oriented**, with **actionable KPIs from the start
→ Anability to coordinate multidisciplinary teams(business, IT, clients, service providers) frictionlessly
→ A **dual business and digital culture**, I speak as well with CIOs as with business departments
Agile field experience(Scrum/Kanban) on high-stakes projects
Near-native English (TOEIC 975/990)for your international contexts
Proven adaptability in large account environmentsand during transformation

Outside of projects, I am apassionate runner, footballer, and basketball player**: which says a lot about my way of working: **team spirit, taste for challenge, and good humor even when the game is tight.

I am convinced that we perform better in a healthy atmosphere, andI strive to contribute to it as much as possible on every mission.

Immediately available — Lille, Paris, Brussels, and full remote.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Lille (up to 50km), Paris (up to 10km), Bruxelles (up to 50km)

Experience

  • ALTEN
    Branch Manager
    CONSULTING AND AUDITS
    November 2023 - November 2025 (2 years)
    Lille, France
    • Management of a portfolio of 19 engineers across 17 client projects in the aeronautics, rail, retail, and energy sectors (Airbus, SNCF, Decathlon, SMRC, GRTgaz).
    • Average generation of 7 client meetings per week, identification of opportunities, and development of long-term relationships.
    • Conduct of 4 candidate interviews per week to feed the talent pool and support growth.
    • Complete management of the delivery cycle: staffing, operational monitoring, client communication, performance reviews.
    • Coordination between consultants, clients, and internal functions to ensure quality and adherence to deadlines.
    • Contribution to strategic account development, portfolio diversification, and margin optimization.
    • Implementation of data-driven KPI monitoring to evaluate consultant performance and client satisfaction.
    • Budgetary optimization and project margins.
    Project Management Sales Strategy Budget Management Team Management B2B Business Development
  • Adeo
    Business Project Manager – Payment & Checkout
    RETAIL (LARGE RETAILERS)
    January 2021 - November 2023 (2 years and 10 months)
    Lille, France
    • National referent for payment process transformation, covering 143 stores.
    • Management of the checkout process redesign, with a 20% improvement in fluidity during peak periods.
    • Main point of contact for the Portugal, Poland, and Romania subsidiaries on payment innovation.
    • Design and deployment of new customer journeys, integrating field feedback into business requirements.
    • Close collaboration with IT and business teams in Agile mode (Scrum / Kanban) to deliver robust digital solutions.
    • Drafting of operational procedures, reduction of transaction errors, and improvement of customer experience.
    • Animation of project governance at strategic, tactical, and operational levels.
    Project Management Project Deployment Field Support Customer Experience Agile Method
  • Leroy Merlin France,
    Business Project Manager – Sales Journey
    RETAIL (LARGE RETAILERS)
    September 2018 - March 2020 (1 year and 6 months)
    Lille, France
    • Redesign and optimization of mobile sales processes used nationwide.
    • Design of training content for in-store and online advisors.
    • Implementation of a DataStudio dashboard to track performance and KPIs of digital tools.
    • Integration of a semantic analysis tool to improve online customer support.
    • Animation of training sessions and webinars for e-commerce experts.
    • Measurable improvement of user experience on digital journeys
    Field Support Project Management Definition and Monitoring of Indicators (KPI) Customer Experience Agile Method

Recommendations

Be the first to recommend Chahine

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Master
    Skema Business School
    2019
    Master
  • Master Advanced Business Management
    Skema Business School Lille
    2018
    Master Advanced Business Management

Categories