Freelancer profile translated to English.

Description

Cedrick, 25 years old

Passionate about video games, IT, sports, series, and manga, I am a systems and network support technician with 3 years of experience in the field. I have had the opportunity to collaborate with prestigious companies such as BNP, SNCF, AXA, as well as other players in the IT sector.

Dynamic, professional, and motivated, I gladly offer my services to meet your needs in technical support and systems and network management.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

SNCF
Systems and Network Technician
DIGITAL AND IT
October 2024 - Today (1 year and 8 months)
Paris, France
Direct and remote technical assistance to resolve hardware and software problems.
User and permissions management via Active Directory.
Configuration of security solutions and operating system updates.
IT audit, writing technical reports, and ticket management using Service Now.
Installation and configuration of IT equipment on client sites.
Management of support tickets with internal company tools
axa
Support Technician
TECH
September 2024 - October 2024 (2 months)
Paris, France
Phone configuration via Intune for users.
Provides technical support and optimization of mobile equipment within the company.
BNP Paribas
IT Support Technician
DIGITAL AND IT
February 2023 - August 2024 (1 year and 7 months)
Paris, France
Phone configuration via Intune, configuration management for macOS, iOS, and Android. Provides technical support and optimization of mobile equipment within the company.