About Cedrick
French
Native or bilingual
Experience
- SNCFSystems and Network TechnicianDIGITAL AND ITOctober 2024 - Today (1 year and 8 months)Paris, FranceDirect and remote technical assistance to resolve hardware and software problems.User and permissions management via Active Directory.Configuration of security solutions and operating system updates.IT audit, writing technical reports, and ticket management using Service Now.Installation and configuration of IT equipment on client sites.Management of support tickets with internal company tools
- axaSupport TechnicianTECHSeptember 2024 - October 2024 (2 months)Paris, FrancePhone configuration via Intune for users.Provides technical support and optimization of mobile equipment within the company.
- BNP ParibasIT Support TechnicianDIGITAL AND ITFebruary 2023 - August 2024 (1 year and 7 months)Paris, FrancePhone configuration via Intune, configuration management for macOS, iOS, and Android. Provides technical support and optimization of mobile equipment within the company.
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