Freelancer profile translated to English.

Description

I help resolve technical issues on websites: bugs, errors, configuration, or abnormal behavior.

I primarily work on PrestaShop and hosting environments (Plesk / Linux), with a pragmatic and results-oriented approach.

Fast intervention, precise diagnosis, and corrections adapted to the existing setup.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Indépendant / Freelance
Web technical support & maintenance (PrestaShop / Plesk)
E-COMMERCE
September 2024 - Today (1 year and 9 months)
Foix, France
Technical interventions on websites and hosting environments.

- Troubleshooting PrestaShop sites (configuration, behavior, bugs)
- Support and management of Plesk environments
- Setup and management of staging environments
- Diagnosis and resolution of technical problems (display, resources, configuration)
- Identification and correction of problems related to configuration (URLs, resources, environment)
Prestashop Plesk Linux Corrective maintenance CMS customization
Calimed Santé
Software technical support (hotline)
MEDICAL
October 2017 - September 2019 (1 year and 11 months)
Marseille, France
Technical support for users of a web application for managing medical practices.

- Handling user requests (incident diagnosis and resolution)
- Troubleshooting issues related to SESAM-Vitale card readers (detection, configuration)
- Assistance with electronic health record transmission
- Resolving document generation problems (prescriptions, certificates)
- User support (understanding features, usage assistance)
- Setting up medical procedures and associated configuration in the application
- Identifying the root cause of incidents (usage, configuration, or environment)
Technical support User assistance Application maintenance Incident diagnosis Software support
Missions d’intérim (Expectra)
IT technician – deployment & maintenance
DIGITAL AND IT
October 2016 - September 2022 (5 years and 11 months)
Marseille, France
Technical interventions in a professional environment (deployment, integration, and maintenance of computer workstations).

- Preparation and deployment of portable workstations (Windows installation and configuration, network integration)
- System configuration setup (including BIOS security for end-user fleets)
- Deployment and renewal of workstations in companies across multiple sites (mobile interventions)
- Installation and commissioning of user workstations in existing environments
- Maintenance and replacement of defective hardware (diagnosis and recommissioning)
- Interventions in public institutions and companies (occasional technical support)
deployment Technical support IT maintenance System integration System Configuration