Freelancer profile translated to English.
Back to original languageAbout César
I am an administrative professional with experience in Excel management. I can help you organize, clean, and analyze your business data.
I have experience in operational environments in the tourism sector, specializing in the management, analysis, and control of information, with a special focus on invoicing processes, data tracking, and optimization using Excel.
Throughout my career, I have developed a profile focused on the organization and improvement of administrative processes, working in billing management, supplier control, and report preparation, as well as in the creation and maintenance of Excel tracking tools to ensure data reliability and facilitate decision-making.
I have experience in environments with a high workload and simultaneous management of multiple tasks, participating in monthly closing processes, budget control, and financial reporting, always with a practical, results-oriented approach.
I regularly work with tools such as advanced Excel and SAP, as well as various management systems I have used in previous roles (CRM, Hyperion, OBIEE, AS400, Salesforce), which has allowed me to quickly adapt to new technological environments.
Profile focused on efficiency, data analysis, and continuous improvement, providing solutions that optimize information control and internal department processes.
Spanish
Native or bilingual
Can work on-site
Madrid (up to 50km)
Experience
- Wamos AirOnboard Services AdministratorAVIATION AND AEROSPACEMay 2022 - Today (4 years and 1 month)Madrid, SpainInvoicing and Suppliers• Comprehensive management of the SAB area's billing cycle• Registration, coding, and payment request for invoices• Tracking of pending invoices and claim of unpaid bills• SAP Management: Purchase Orders, control of entries and payment status• Continuous communication with external suppliers and internal Supplier and Payment departments• Support in onboarding and updating suppliers• Tracking of General Services and Marketing purchases.Financial Management and Reporting• Support in the department's monthly expense closings• Reconciliation of expenses and detection of budget deviations• Coordination for correct accounting imputation• Preparation of monthly reporting for the Finance area• Analysis and explanation of expense variationsBudget• Support in the annual budget preparation• Tracking of budget vs. actual expenses• Analysis of deviations and support in forecasts• Preparation of quarterly and semi-annual reviewsStrategic Suppliers• Specific control of Newrest's invoicing (catering and supply)• Review and validation of catering, warehousing, and logistics invoices• Tracking of invoicing from Newrest and Newrest Travel Retail (M3) as well as major suppliers in other areas, such as: Iron Mountain, Ovalm, Envera.Warehouse and Assets• Support in the management and inventory of the Mahonia warehouse• Preparation of welcome packs and distribution of mock-upsInternal Controls and Personnel• Reporting of operational expenses to the Charter department• Maintenance and updating of SAB personnel data• Coordination of 24-hour on-call shifts• Management of visas and travel documentation• Updating information in Cyber JetProcess Improvement• Development and optimization of Excel for analysis and tracking• Control of shifts and overtime• Functional support to colleagues• Continuous proposal of improvements in internal processes
- Pullmantur CrucerosCruise Operations AgentTRAVEL AND TOURISMFebruary 2015 - May 2021 (6 years and 3 months)Madrid, SpainOperational Management• Operational management of reservations with ships, hotels, and airlines.• Creation and sending of passenger lists (Hyperion), including special requirements.• Coordination of cabin capacity, airline seats, and onboard meal times.• Preparation of embarkation reports (SOX Control).• Registration and control of departmental billing.• Management of VIP requests and handling of incidents during the voyage.• Supervision of occupancy and operational availability.Internal Coordination and Communication• Operational liaison between the fleet and different company departments.• Compilation and resolution of inquiries and incidents.• Communication of last-minute changes in reservations before ship departures.• Identification and implementation of improvements in communication processes.• Management of internal feedback and continuous optimization of procedures.Management Support• Backup for the Department Manager in their absence.
- Pullmantur CrucerosCustomer ServiceTRAVEL AND TOURISMNovember 2008 - February 2015 (6 years and 3 months)Madrid, SpainBack Office & Call Center – Operations and Reservations• Handling and management of cruise reservations for travel agencies.• Management of internal reservations (employees, family, and industry agents).• Tracking and management of interline agreements.• Issuance of travel documents and file control.• Management of modifications, cancellations, incidents, and price adjustments.• Resolution of incidents escalated from supervision.• Simultaneous management of multiple email inboxes.• Support to the Call Center during peak call times and high demand.
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Education
- Revenue Management, Hotel and Restaurant ManagementCESAE Business & Tourism School - Universidad de Nebrija2021Revenue Management, Gestión de hoteles y restaurantes
- Higher Technician in Accommodation, Tourism, Leisure, and NatureCentro de Desarrollo de Altos Estudios Turisticos - CDTUR2001Tecnico Superior en Alojamiento, Turismo, ocio y naturaleza