Freelancer profile translated to English.

Description

Customer relations professional for over 10 years, I support companies in managing their customer interactions: processing emails, personalized responses, tracking requests, internal coordination, and writing clear and professional content.

Organized, responsive, and autonomous, I reliably and kindly handle your customer flows, allowing you to save time and improve user satisfaction.

Available quickly, remotely, for one-off or recurring missions.

Languages

English
Native or bilingual
German
Basic

Workplace preferences

Remote only

Primarily works remotely

CSTM Events
Communication Manager
January 2024 - Today (2 years and 7 months)
La Ville-du-Bois, France
Creation of print and digital content, customer communication management, and event coordination. Implementation of communication tools, tracking customer requests, and operational organization.
Event Organization / Coordination Writing & Written Communication Content Creation Customer Relations Simple Project Management
Carrefour
Loyalty Communication Manager – Paris Centre Region (2018–2023)
RETAIL (LARGE RETAILERS)
April 2018 - December 2023 (5 years and 8 months)
Network animation (650 stores) Training of future franchisees Deployment of the loyalty program Management of communication tools
National project management Operational follow-up and deployment
Customer relationship management Analysis and resolution of cases (insurance, disputes)
HR support for head office relocation and internal communication
Digital Communication Customer Support / Customer Care Internal Communication Professional Content Writing Customer Relationship Management (CRM)
Carrefour Proximité
National Concepts & Deployment Coordinator (2015–2018)
RETAIL (LARGE RETAILERS)
April 2015 - April 2018 (3 years)
Massy, France
Coordination of regional project deployment, internal communication, store performance monitoring, and loyalty network animation. Interface between national teams and stores.