CMFreelancer profile translated to English.
Back to original languageAbout Céline
I offer caring and accurate administrative support, so you can focus on what is truly important. By truly listening and sensing what is needed, I help you guide your clients and projects with attention and peace of mind.
With over 5 years of experience in customer contact, coaching, and operational follow-up, I offer a warm, structured approach that brings peace and trust. My added value lies in the combination of empathy and precision: I understand the needs of clients and ensure clear, timely follow-up.
I would be happy to support you with tasks such as customer communication, file management, training programs, and process optimization.
Dutch
Native or bilingual
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- DelavieBusiness ConnectorMarch 2025 - Today (1 year and 5 months)Tasks and responsibilities:
- First point of contact for new clients (by phone and digital)
- Providing clear and correct information about the offerings and programs
- Identifying client needs or doubts and responding with appropriate communication
- Matching client needs to the right program
- Following up on client contacts
Strengths:- Building trust from the first contact
- Communicating clearly with attention to client needs
- Ensuring a positive and professional image of the center
- Working with peace, involvement, and connection
- DelavieOperations, Quality & Compliance supportAugust 2024 - Today (2 years)Tasks and responsibilities:
- Managing and following up on applications for certificates and qualifications (subsidies, accreditations, recognitions)
- Coordinating and structuring documentation according to applicable quality requirements
- Preparing training files with specific conditions
- Aligning with involved parties (internal and external) to meet training and quality standards
- Ensuring compliance with regulations regarding training and certifications
Results / Strengths:- Working with high accuracy and a focus on quality
- Quickly gaining insight into complex regulations or subsidy frameworks
- Designing training programs with attention to content and conformity
- Carefully documenting and communicating clearly with colleagues and partners
- Mahana Coaching DiestIndependent career coachNovember 2023 - Today (2 years and 9 months)Tasks and responsibilities:
- Individual guidance of clients with career questions, through in-depth 1-on-1 conversations
- Supporting clients in exploring their talents, values, and motivation
- Guiding them in making sustainable career choices that fit their lives
- Providing reflection exercises and worksheets tailored to the client
- Creating a safe, warm, and non-judgmental space for personal growth
- Following up on programs within the recognized framework of career checks (VDAB)
Strengths:- Very empathetic, calm, and connecting coaching style
- Strong in building self-confidence and fostering intrinsic motivation
- Focused on realistic and achievable steps, adapted to the client's capabilities
Recommendations
Be the first to recommend Céline
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Maria-Boodschaplyceum2001
- Business Engineer in Information ManagementLimburgs Universitair CentrumHandelsingenieur in de beleidsinformatica (2e kan)
Certifications
- Career CoachDelavie2023
- Support Group FacilitatorAnaktisi vzw2020