Celine Le Mené

Are your complex claims files piling up?

Do your internal processes create malfunctions that no one has time to analyze?

Do your contracts require rigorous compliance checks?

With over 20 years of experience in banking (Caisse d'Épargne), insurance (BPCE Assurances, Natixis), and public service (CPAM), I have handled thousands of sensitive cases, controlled the upstream and downstream compliance of contracts, designed statistical management tools from scratch, and supervised teams across two sites.

I managed teams of up to 18 people as a line manager, conducted meetings, and developed skills through coaching and support. I was responsible for service planning and sizing.

My expertise also covers e-commerce claims management (Décathlon), multi-channel dispute resolution, and regulatory writing (ACPR, AMF).

What I offer:

→ Management of complex written complaints (level 2)

→ Investigation of banking/insurance disputes

→ Drafting of regulatory responses (ACPR, AMF)

→ Audit and optimization of customer relations processes

→ Customer Management

→ Reports and training support

Certified AMF, IOBSP Level 1, Insurance Intermediary, and Social Mediator (2025).

100% remote work, case-by-case, at your pace.