About Céline
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Experience
- Lebaudy ConsultingBusiness Developer - Tourism | TravelTechTRAVEL AND TOURISMFebruary 2021 - Today (5 years and 4 months)Paris, FranceWith a 360º vision of the tourism sector, I provide strategic solutions to private and public stakeholders who wish to be supported in their development projects by infusing them with my expertise and passion.TravelTech company, tour operator, travel agency, hotel, bed and breakfast, campsite, tourist office, attraction site,… My analytical skills, energy, and sense of innovation are at the service of your objectives.Freelance activity - micro-enterprise registered with Urssaf in February 2021https://www.lebaudymagazine.com/consulting/
- ToogonetBusiness Developer, Onboarding and Customer Success ManagerSOFTWARE PUBLISHINGFebruary 2018 - August 2020 (2 years and 7 months)Mexico, MexicoToogonet is a software engineering services company that has developed Toogo, a B2B SaaS solution for DMCs, travel agencies, and tour operators worldwide.Freelance activity - 100% remoteMy annual revenue: $100K (B2B)+ 50% satisfaction/retention rate in 2 yearsSales cycles: short to long depending on client size and structureLanguages/tools used: FR, EN, ESP | Skype, Zoom, Teams, Toogo CRMMy achievements:- Acquisition of new clients, prospecting- Handling qualified leads- Demonstrations of the Toogo tool online and on-site- Follow-up of the sales cycle from the first call to negotiation to closing- Upselling, cross-selling, account management, CRM reporting- Client onboarding, from implementation to deployment, health checks- Implementation of commercial and customer care processes and tools- Market/trend research, analysis of user behaviors/needs- Website redesign, not yet published (strategy change)
- Les Maisons du VoyageTravel Designer Latin America (17 countries)TRAVEL AND TOURISMOctober 2014 - August 2020 (5 years and 10 months)Paris, FranceLes Maisons du Voyage are agencies that prioritize intellectual curiosity and cultural exchange. Exceptional trips prepared by specialists dedicated to each destination. Figaro Group since 2016.Freelance activity 3 years (Mexico, GMT-7h) | 3 years employed in ParisMy annual revenue: €1M (B2C) | Central America Lead+ 600% revenue in 3 years | 2016: award for most innovative offer (Visit Costa Rica)Sales cycles: short to long depending on destination and group sizeLanguages/tools used: FR | Skype, face to face, phone, Salesforce CRMDestinations: Costa Rica, Nicaragua, Panama, Mexico, Belize, Guatemala, Colombia, Brazil, Ecuador, Peru, Bolivia, Argentina, Chile, Uruguay, Cuba, Dominican RepublicMy achievements:- Production and sale of tailor-made individual/group trips- Hosting client evenings for Mexico, Costa Rica, Nicaragua, Panama- Organizing webinars for sales teams (Costa Rica, Mexico)- Participation in Fam Trips (Peru, Brazil)- Group support (Argentina)- Participation in the organization of press trips (Costa Rica)- Scouting, partner sourcing, new product development (Mexico)- Participation in offer redesign, itinerary creation (Costa Rica)- Writing articles and travelogues for the website- Exhibition of photographs on the Tenosique Carnival, Mexico (2020)
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Education
- Master in Marketing and Business DevelopmentCOMNICIA Business School"construire un plan marketing" - formation en ligne en accès libre Objectifs : piloter et mettre en œuvre des décisions et choix stratégiques sur les produits et services proposés par l’entreprise. Mettre en place des actions marketing et commerciales dites traditionnelles et digitales. Manager une équipe pour mener à bien des projets opérationnels. Avoir une vision globale et stratégique du business et des marchés, en BtoB, en BtoC, en retail, dans les produits ou les services pour devenir le Manager marketing et développement commercial 3.0, agile et performant.
- Sustainable TourismHaute École Charlemagne - France Université Numérique2020MOOC en 4 modules : 1- définition du tourisme, son histoire, la conquête sociale qu’il a représentée, les objections auxquelles il a été confronté et les raisons de l’invention du concept de tourisme durable. 2- le concept de développement durable et son lien avec le tourisme durable, freins et opportunités 3- comment durabiliser son activité ? Sensibilisation et écomobilité. Témoignages. 4- enjeux liés à la durabilité pour un territoire. Exemples d'outils et actions.
Certifications
- Inbound MarketingHubSpot Academy2021