Freelancer profile translated to English.
Back to original languageAbout Céline
I am a digital assistant and customer support specialist focused on Japanese tourism and culture, with 2 years of experience in a travel agency.
I assist clients and companies in managing their requests, organizing tailor-made trips, and following up on client files.
🔹 Key Skills:
• Customer support (email, chat, assistance)
• Trip organization and creation of personalized itineraries (Japan specialization)
• Administrative management and file follow-up
• Content writing related to tourism, Japanese culture, and gaming
🌍 Languages:
• French: native
• English: fluent
• Japanese: conversational (spoken – JLPT N2)
Organized and responsive, I am comfortable working remotely and used to managing multiple client requests simultaneously.
🔧 Services offered:
• Bilingual customer support (email, chat)
• Personalized trip organization (Japan specialization)
• Virtual assistance and administrative management
French
Native or bilingual
English
Fluent
Japanese
Conversational
Remote only
Primarily works remotely
Experience
- Japan SpécialistTravel advisor specializing in JapanTRAVEL AND TOURISMFebruary 2023 - May 2024 (1 year and 3 months)Paris, FranceTravel advisor at an agency specializing in Japan, with complete management of customer relations and organization of tailor-made stays.Main responsibilities:- Customer advice and support (before, during, and after the trip)- Creation of personalized itineraries in Japan- Booking management (flights, hotels, activities)- Coordination with partners and providers- Management of requests and problem-solvingResults:- High customer satisfaction- Management of multiple cases simultaneously- Adaptation to specific requests (custom trips)
- Destination JaponTravel AgentTRAVEL AND TOURISMJune 2019 - June 2020 (1 year)Paris, FranceTravel advisor at an agency specializing in Japan, with complete management of customer relations and organization of tailor-made stays.Main responsibilities:- Customer advice and support (before, during, and after the trip)- Creation of personalized itineraries in Japan- Booking management (flights, hotels, activities)- Coordination with partners and providers- Management of requests and problem-solving- Creation of custom travel guidesResults:- High customer satisfaction- Management of multiple cases simultaneously- Adaptation to specific requests (custom trips)
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