Freelancer profile translated to English.
Back to original languageAbout Céline
🎯 Freelance Customer Care Manager | Expert in B2B/B2C Customer Satisfaction & Loyalty
I am Céline Basse, a freelance Customer Care Manager since 2021. With over 10 years of experience in customer relations, I help companies strengthen their brand image and provide a smooth, human, and sustainable customer experience.
✅ What I bring to you:
Full management of customer support (Zendesk, Crisp, Shopify, HubSpot…)
Optimization of after-sales service processes and customer journeys
Analysis of KPIs & implementation of personalized action plans
Creation of knowledge bases (FAQs, templates, macros)
Customer loyalty & Customer Success support
💡 My approach is proactive, empathetic, and solution-oriented. I integrate easily into your teams (or work autonomously), always with the goal of boosting your customers' satisfaction and loyalty.
🎯 My recent clients: Homers.fr, Gallia, Choose, CozyUp, Ecov…
📍 Based in Caen, I work remotely throughout France.
👉 Let's discuss your challenges together and see how I can concretely address them!
French
Native or bilingual
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- GALLIA PARISHead of E-shop After-Sales ServiceE-COMMERCEJune 2021 - Today (5 years and 2 months)Pantin, FranceHead of After-Sales Service for Gallia's e-Shop, I am in charge of all customer request follow-ups on the platform.
- homers.frCustomer Care ManagerREAL ESTATEOctober 2022 - October 2023 (1 year)Grenoble, FranceResponsible for overseeing all our support missions for our candidates, our mobility advisors, and our partners. Responsible for candidate satisfaction in their overall experience, my role was to ensure the smooth running of our services.- Administrative management for the creation and verification of files.- Collaboration with the sales and technical departments.
- Groupe PIERREVALRental ManagerREAL ESTATEApril 2019 - Today (7 years and 3 months)Caen, France-Management of our clients' accounts (owners)-Optimization of rentals in my apartment portfolio-Assessment of profile solvency and follow-up of rental files-Issuance of management mandates and rental contracts-Inventory of exit and entry for tenants-Customer follow-up with tenants and owners-Supervision, coordination, and control of service providers responsible for on-site tasks (cleaning, apartment maintenance...)
Reviews
Mylène
Éditions Les filles zen
Reviewed on 12/11/2020
Great experience with Céline, whom I gladly recommend: she immediately understood the challenges of the mission and what the team expected from her, she is very rigorous and a good communicator.
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Education
- BTS TourismLycée Notre Dame2016Apprentissage général sur les métiers du tourisme (connaissance du cadre organisationnel et juridique, du marché et de l'organisation touristique...).