Célie Maquichon, Customer service secretariat

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Description

Freelance customer service secretary, specializing in remote customer support (email, phone, and chat).

Organized, reliable, and conscientious, I ensure customer requests are processed in compliance with procedures and deadlines.

I am comfortable with customer support tools (Zendesk, Freshdesk, Intercom – quick to learn) and adapt easily to companies' existing processes.

Available for regular remote work hours.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Onepilot
Agents
TELECOMMUNICATIONS
April 2026 - Today (2 months)
Customer service management via email and phone using a ticketing tool.
Updating files and transferring to the relevant departments
Active listening Ticket management Telecommunications
De Particulier à Particulier
Childminder
EDUCATION AND E-LEARNING
January 2022 - August 2024 (2 years and 7 months)
Organizing my days according to my contracts, the job of a childminder requires patience and kindness
Active listening and kindness Organization
GARDE D'ENFANT A DOMICILE
Home childcare
HEALTH AND WELLNESS
July 2012 - July 2017 (5 years)
Childcare from 6 months to 7 years old, full-time or after-school.
Meals, activities, evening bath, accompaniment to extracurricular activities, homework
Patience Kindness Sense of listening

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2024
CAP AEPE - module 1&2

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