Célia I.

Monitoring BOAMP alerts and public procurement platforms, selecting tenders, retrieving, filing, and archiving documents, managing client invoicing (issuing invoices on Cegid, submitting to Chorus Pro, and sending by email), tracking and processing supplier invoices, document management via Infomaniak and Google Drive, managing professional email inbox, participating in meetings and project follow-up, developing Excel tracking sheets (employee expenses, supplier invoices, periodic summaries).

Developing and updating monthly schedules, making adjustments during the month, assisting with the recruitment of service providers (mainly via Yojoo), drafting contracts, managing the customer service email inbox, collecting and tracking work orders via Monday, following up with service providers, monitoring services to ensure quality and smooth execution of interventions, collecting and transmitting administrative documents to HR and accounting departments.

Handling customer requests for various companies, processing emails and messages via chat and incoming calls, assisting users with administrative and technical issues, scheduling appointments, problem-solving, case follow-up, using CRM tools and support platforms.