Freelancer profile translated to English.
Back to original languageAbout Célia
I answer questions such as:
How to optimize the efficiency of my sales representatives?
How to optimize my customer and prospect journeys?
How to do better for less on my customer service?
How to double my sales force?
Should I outsource my sales force?
Can I outsource my sales force?
What are the advantages and disadvantages of outsourcing my sales teams?
I am a specialist in contact centers in Customer and Sales Relations with particular and recognized expertise in outsourcing customer service and sedentary sales forces.
English
Fluent
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- CALL OF SUCCESSCEO - Co-founderCONSULTING AND AUDITSFebruary 2021 - Today (5 years and 4 months)17140 Lagord, FranceSpecialist in customer relations in general and outsourcing in particular.From internal structuring to managing external partners, including the outsourcing strategy and choosing the right outsourcer.
- AC2CInterim Management - Support and Consulting - Telesales - Customer RelationsCONSULTING AND AUDITSJanuary 2017 - Today (9 years and 5 months)Arrondissement de la Rochelle, France• Diagnosis, Audit and Analysis of organizations and customer and prospect journeys• Analysis and Recommendations on each stage of the sales funnel• Transformation and optimization of sales and customer relationship activities• Support, Coaching and Interim Management - Customer and Sales Management• Tender processes / Business processes• Training and Expertise in managing service providers in contact centers Start up / SME / Large groups
- CDISCOUNTDistance Selling DirectorJanuary 2017 - January 2017Bordeaux, FranceDistance Selling Objectives: €200M, i.e. 10% of overall turnover – Outgoing and incoming calls• 1,000 external employees managed by a team of 6 people• Partner reorganization plan• Rationalization and professionalization of production teams
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Education
- ICF, Coach - ICF SkillsELTY2018ICF, Coach - Compétences ICF
- BTS, TourismESTA1998BTS, Tourisme