Freelancer profile translated to English.
Back to original languageAbout Célestin
IT Support Technician, with several years of experience in various sectors combined. Pedagogical, Calm, Rigorous, user satisfaction oriented; excellent analytical and adaptive capacity in the face of incidents. Reactive, autonomous, capable of quickly resolving software and hardware incidents.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- LogistaMOBILE FLEET MANAGEMENT TECHNICIAN (Temporary replacement mission)LOGISTICS AND SUPPLY CHAINJanuary 2026 - April 2026 (3 months)Vincennes, FranceOperational management of the mobile fleet renewal and user deployment.Key achievements:• Deployment of 250 iPhone SE• Enrollment of 300 iPad 11 via Ivanti MDM• Preparation and deployment of 150 HP workstations• Migration from physical SIM to eSIM• User support during the transition
- ENERIAPROXIMITY TECHNICIAN N1-N2 (Temporary replacement mission)ENERGY AND UTILITIESSeptember 2025 - January 2026 (4 months)Montlhéry, France• User account administration via Active Directory (creation, modification, deletion of accounts, group and access rights management).• Management of authorizations and access to IT resources according to business needs.• Technical assistance to users in proximity and remote support (diagnostic and resolution of hardware and software incidents).• Handling VIP support with a high level of reactivity and confidentiality.• Preparation, configuration, and deployment of workstations for new employees.• Onboarding/offboarding process management (account creation, equipment assignment/return, application access).• Administration of the Microsoft 365 environment (email, user accounts, collaborative tools).• Enrollment and configuration of professional smartphones and tablets.• IT park management: monitoring, maintenance, inventory, and equipment renewal.
- BNP PARIBASSUPPORT TECHNICIAN N1-N2 & KIOSK (3-year freelance contract)BANKING AND INSURANCEFebruary 2023 - August 2025 (2 years and 6 months)Pantin, FranceIntervention within a demanding banking environment, characterized by a high volume of requests and a high level of requirement in terms of reactivity and quality of service.Responsibilities:• Provide proximity support to users for resolving hardware, software, and network incidents.• Handle VIP support, ensuring fast, discreet, and personalized assistance.• Administer the Microsoft 365 environment (email, user accounts, collaborative tools).• Deploy applications via SCCM and ensure their proper functioning.• Provide remote support via Ivanti / Landesk for incident diagnosis and resolution.• Manage and track requests/incidents via ServiceNow in compliance with SLAs.• Administer the mobile fleet (smartphones/tablets): configuration, assignment, and user support.• Prepare, configure, and renew user workstations.
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Education
- Higher Technician in IT Support (T2SI)AFPA2017Technicien Supérieur de Support Informatique (T2SI)
- Higher Technician Certificate in Computer Science2007Brevet de Technicien Supérieur Informatique