Freelancer profile translated to English.

Description

CRM Salesforce & Business Analyst Consultant, with 15+ years of experience in business analysis and project management, including 4 years on Salesforce and 7 certifications (including Agentblazer Legend). Specialized in process optimization, Agentforce, and the implementation of performance-oriented Salesforce solutions. Available for assignments in France, Switzerland, and Luxembourg.

Languages

French
Native or bilingual
English
Conversational
Turkish
Native or bilingual

Workplace preferences

Can work on-site

Strasbourg (up to 50km), Paris (up to 50km), Marseille (up to 50km), Metz (up to 50km), Lyon (up to 50km)

Media Panthers
Business Analyst & Salesforce Admin - Agentforce
August 2025 - Today (10 months)
Design and deployment of multilingual Agentforce agents
Configuration and setup of Salesforce Omni-Channel
Integration of Telegram via n8n and process automation
Creation of reports & dashboards for KPI monitoring
Analysis, management, and resolution of incidents and anomalies
Salesforce Configuration Apex Agentforce Telegram n8n
Experium Nax
Salesforce & Business Analyst Consultant
September 2024 - March 2025 (6 months)
Led Scrum workshops to gather business needs, writing user stories in Jira to design Salesforce solutions aligned with strategic priorities.
Configured Sales Cloud and Service Cloud, using Salesforce Lightning and Flow to automate processes.
Managed the integration of Salesforce with ERPs, ensuring smooth data synchronization.
Coordinated UAT tests, documenting results on Confluence to ensure reliable deployments via Salesforce Sandbox and Change Sets.
Trained users on Agentforce, creating detailed guides to maximize adoption.
Identified optimization opportunities via AppExchange, strengthening business process efficiency through rigorous analysis.
Salesforce Configuration Salesforce Service Cloud Salesforce Sales Cloud Process optimization Training
Verisure
Salesforce Administrator & Business Analyst
PUBLIC SAFETY
April 2023 - August 2024 (1 year and 4 months)
Antony, France
Salesforce Business Analyst
December 2023 – August 2024

Led Scrum workshops to define business needs, writing user stories in Jira to design Salesforce solutions that improve operational efficiency.
Designed advanced configurations in Salesforce Lightning, using Flow and CPQ to optimize sales processes.
Analyzed data using SQL and Excel, proposing custom reports to guide strategic decisions.
Supervised UAT and deployments via Sandbox, ensuring smooth adoption through targeted training.

Salesforce Administrator
April 2023 – November 2023

Configured Sales Cloud and Service Cloud, optimizing profiles, roles, and security rules to meet operational needs.
Developed custom reports with Salesforce Reports and SQL, providing key insights to sales teams.
Resolved incidents via Jira, documenting solutions on Confluence to ensure traceability and effective support.
Implemented automations via Salesforce Flow, using Data Import Wizard to migrate data with guaranteed integrity.
Led Daily Scrum meetings to align teams, explaining technical concepts during user training.
Salesforce Configuration Salesforce Sales Cloud Training Salesforce Service Cloud Business analysis