Freelancer profile translated to English.
Back to original languageAbout Cedric
Freelance IT support technician with over 10 years of experience.
Started in the field in 2014 after training in 2013, I have acquired solid expertise in level 1 and 2 user support, workstation deployment, and on-site assistance. My various assignments have allowed me to develop an effective, responsive, and solution-oriented approach to meet users' technical needs.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Mitsubishi Cristal ITWorkstation technical supportSeptember 2023 - December 2024 (1 year and 3 months) Installation of Windows via MDT Transfer of user data from old PC to new Configuration of profile and installation of software according to users Sending the new PC & iPhone if the user is in an agency (Lyon, Strasbourg, etc.) Complete erasure of data from old PCs recovered after a 30-day period Copying data from old iPhone to new Configuration of the Intune enterprise portal application to access Mitsubishi applications (Outlook, Teams..) Inventory update following PC and iPhone replacements
- Urssaf InetumHelp desk technicianFebruary 2023 - September 2023 (7 months)Manage user incidents and requests by phone and email and process the backlog.
- Cegos AdenevDeployment technicianNovember 2022 - February 2023 (3 months)Assignments: IT fleet renewal: Changing old Windows 10 workstations to new Windows 11 workstations Installation of the workstation and screen at the user's location Verification of software and data with the user Installation of software via SCCM Recovery of user data from hard drive or network Installation of updates. Verification of software and data with the user Assistance with Office 365 adoption for users Management and monitoring of technical incidents and troubleshooting intervention if necessary Monitoring and management of IT stocks & fleet
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Education
- IT Systems and Networks Maintenance Technicians-Gefi2013Mainteniciens Informatiques Systèmes et Réseaux
- Professional Baccalaureate in Commerce-Lycée Patay à2004Baccalauréat Professionnel Commerce