Freelancer profile translated to English.
Back to original languageAbout Cédric
I support organizations with a human dimension (insurance, health, welfare, mutual insurance, social protection, retirement, public/para-public sector) in their business, organizational, and process improvement transformation projects.
AMOA & Business Transformation Consultant for over 9 years, I work with business departments to structure needs, secure processes, and support teams in projects with a strong human dimension.
💡 Support point in insurance/health:
First experience in health care networks at Carte Blanche Partenaires (optics, dental, hearing, out-of-pocket expenses, agreements, insured pathways), which gave me a real sensitivity to the challenges related to insured individuals, healthcare professionals, and service quality.
🔧 Key Skills:
• Requirements gathering & analysis
• Functional scoping & business workshops
• Process optimization
• Facilitation of workshops with employees/users/insured individuals
• Documentation & formalization
• Non-technical AMOA (business/project team interface)
• Functional testing & user journeys
• Change management
🌱 What motivates me:
Making systems simpler, smoother, and more useful—for insured individuals, users, or the teams supporting them.
📍 Available in Île-de-France (near 78) and remote.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- EnedisAMOA Consultant / Business Process Transformation & Business QualityJune 2022 - Today (4 years)Courbevoie, FranceProject to improve the order/invoicing process within the framework of customer relations Role: Business AMOA – coordination – operational qualityKey Contributions:• Business requirements gathering, clarification, and formalization• Order/invoicing process optimization• Business / IT / TMA coordination• Writing functional specifications• Developing and managing testing• Facilitating steering committees and reporting progress to Project Management• User support and documentationKey Results:• Significant reduction in recurring anomalies in the invoicing process• Data reliability for business teams• Improvement of the internal user journeyTools and Environments:JIRA; Confluence; ServiceNow; Excel; PowerQuery; Teams;Processes involved:Invoicing, ordering, supplier, support, data quality, continuous improvement;
- Gaz technique et transportAMOA Consultant / Business Practice TransformationENERGY AND UTILITIESAugust 2022 - November 2023 (1 year and 4 months)Saint-Rémy-lès-Chevreuse, FranceProject: simulation & planning tool for sales and operations teamsKey Contributions:• Requirements gathering, user stories, prioritization• Facilitating functional workshops• Business / development team coordination• Functional testing and change management supportKey Results:• Tool adoption by over 80 users (sales and project teams)• 40% reduction in quote simulation time through process digitalizationTools and Environments:JIRA, Confluence, Power BI, Excel, SQL Server, Teams;Methodology:Agile Scrum – Functional Scoping – Testing – Change Management
- ORANGEAMOA Consultant – Business Tool ModernizationTELECOMMUNICATIONSJuly 2019 - September 2022 (3 years and 3 months)Guyancourt, FranceProject to redesign a business tool used by the Security DepartmentKey Contributions:• Functional scoping of needs with stakeholders (Security department, technical teams, operators)• Writing user stories, defining acceptance criteria, and prioritizing the backlog• Sprint management and facilitation of agile ceremonies (daily, review, retrospective, demo)• Functional testing: developing test cases, validating deliverables, tracking anomalies• Monitoring data flows between the requisition tool and internal applications to ensure traceability and regulatory compliance• Change management: writing user guides, facilitating training sessions, and post-deployment monitoringKey Results:• 20% reduction in requisition processing time through process and ergonomics redesign• Improved compliance and traceability of operations• Better collaboration between business units, IT, and the Security department through smoother agile governanceTools and Environments:JIRA, Confluence, Xray, SQL, Teams, Excel;Methodology:Agile Scrum – Functional Scoping – Testing;
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Education
- Master in Electrical Engineering and Industrial ComputingUniversity of ROUEN2015
Certifications
- Professional Scrum Product Owner I (PSPO I )WENSEI2022
- Professional Scrum Master I (PSM I )WENSEI2022