Freelancer profile translated to English.

Description

I intervene as a consultant, project owner's assistant, or project manager for transformation projects, with expertise in IT service management and agile organizations.

With extensive experience in complex international environments, I have developed a comprehensive skill set that allows me to adopt a 360° analysis to align organization, processes, and tools in service of value creation and operational excellence.

My integrative approach, leveraging collective intelligence, fosters creativity and emulation within teams to learn and succeed together.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 15km), Nantes (up to 15km), Niort (up to 15km), Saint-Hilaire-la-Forêt (up to 100km)

Saint Gobain
ITSM Transformation / ServiceNow Architect
RAW MATERIALS INDUSTRY
September 2025 - May 2026 (8 months)
Courbevoie, France
Objective: Strengthen Service Management knowledge and practices for the IT group. Prepare the implementation of a transformation plan.
Proposal of an integrative governance and a convergence approach for practices between different IT entities
Proposal for improvement of incident and service request practices
Training of practitioners on ITSM principles and best practices for incident and service request management (1200 people across France and India)
Scoping and assistance in defining the service catalog practice
Development of a 3-year ITSM roadmap aimed at deploying standardized practices leveraging artificial intelligence to improve operational efficiency and user experience

Modules: ITSM, CSDM, CMDB
ITSM Processes ServiceNow Architecture Roadmap
Mazars Business Services
ServiceNow Product Owner
CONSULTING AND AUDITS
February 2022 - March 2025 (3 years)
Courbevoie, France
Implementation of a single service platform to support group IT services, local IT teams of affiliates (over 100 countries), and certain business activities.

- General platform architecture
- Requirements gathering and request analysis
- Process design
- Coordination of the analyst team
- Steering of the product team (integration / administration)

Modules implemented: ITSM, CSM, ITOM.
ITIL Processes ServiceNow Product Ownership CSM ITSM
Kering
IT Tools Consultant
LUXURY GOODS
November 2020 - March 2022 (1 year and 3 months)
Paris, France
- Study of server to datacenter Jira / Confluence migration
- Study on the industrialization and generalization of Jira / Confluence
- Opportunity study for replacing ServiceNow in ITSM, ITOM, ITBM, HR areas
- Global Asset & Configuration Process Owner: process and data quality improvement. Deployment of the process in the AMER region.
ITSM ServiceNow Atlassian Confluence Atlassian JIRA Feasibility Study

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Engineer - Electrical and Industrial Computing Engineering
IUP Amiens
1998
MBA Business Manager
Institut International de Management - CNAM Paris
2004

ITIL Expert
Axelos
2010
ITSM ITIL Process Facilitation

Cédric Masset

Director/Architect ITSM-ESM Transformation / ServiceNow

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