Cédric Macé

10/10 for Cédric's support. His initiative, his ability to communicate with the entire team, and his dedication to gathering necessary information were remarkable during the mission. Thanks to his recommendations, we structured solid processes to improve customer satisfaction, achieving concrete results quickly. On a personal level, it was a pleasure to have him with us at the office: he built a trusting relationship with the team. The action plan he proposed is clear, co-created, and entirely achievable. If you are looking for a Customer Success expert capable of delivering excellent results while integrating seamlessly with your team, Cédric is the person you need.

Cedric is a true expert in Customer Satisfaction. He helped us greatly over 4 months on a major project. He analyzed the existing situation, identified friction points, and created a clear and engaging new journey for our users. It's a pleasure to work with him; he quickly understood our problem, and the results are excellent! We went from a churn rate of 30% to 8% for our new users, with numerous very positive feedback from them on this new format! I highly recommend him.