Freelancer profile translated to English.

Description

Holder of a BTS in hotel management, I began my career in a Lyon-based hotel group as Revenue Manager and Head of Reception. I then created my first micro-enterprise as a sales agent for a real estate agency in Lyon.

My training and professional experience, both in hospitality and real estate, have allowed me to develop rigor and skills in business management and organization.

Today, since 2017, I have been supporting small and medium-sized businesses as well as micro-entrepreneurs, artisans, sole proprietorships, SARLs, etc., who need support or assistance in their daily management to allow them to have more time with their clients and increase their turnover.

I am ready to support you so that you too can have more time and be more at ease regarding the management of your business.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Firminy (up to 30km), Lyon (up to 20km)

My Serenity Hub
External Office Manager
CONSULTING AND AUDITS
April 2017 - Today (9 years and 2 months)
Firminy, France
Since 2017, I have been assisting VSEs, SMEs, and associations in managing and optimizing their administrative and operational organization. My role is to structure, secure, and streamline internal processes to allow managers to focus on their core business.

Tasks performed: daily administrative management (mail, files, compliance monitoring), management of customer and supplier invoices, accounting preparation (bank reconciliations, categorization), cash flow monitoring, implementation and improvement of management tools.

Responsibilities: autonomous mission management, organizational consulting, reliability of administrative and financial data, decision-making support, compliance of practices (especially GDPR and digital best practices).

Deliverables produced: tracking spreadsheets (invoicing, cash flow, outstanding amounts), internal procedures, management tools, progress reports, documentary structuring, and deployment of digital solutions (Microsoft 365, collaborative tools).

My approach is focused on efficiency, reliability, and tailored support, with a strong ability to adapt to the specific needs of each structure.
Administrative Management Pre-accounting Process Optimization Project Management Collaborative Tools
Alterys Immobilier
Independent Real Estate Advisor
REAL ESTATE
January 2014 - March 2017 (3 years and 2 months)
69009 Lyon
As an independent real estate advisor, I assisted sellers, landlords, and buyers throughout their real estate projects, from prospecting to finalizing transactions.

Tasks performed: searching for properties for sale and rent, commercial prospecting, property valuation, setting up and monitoring mandates (sales and rental management), organizing visits and inventory checks.

Responsibilities: analyzing client needs, personalized advice, defining marketing strategies, showcasing properties (photos, listings, distribution on platforms), managing the client relationship from start to finish.

Deliverables produced: sales and management mandates, real estate listings, transaction files, rental leases, inventory check reports, sales reporting.

I developed an approach focused on listening, responsiveness, and transaction security, with a constant objective of client satisfaction and successful real estate projects.
Commercial Negotiation Customer Relationship Management Commercial Prospecting Real Estate Transaction Client Needs Analysis
SAS Gestotel
Receptionist - Yield Manager
HOSPITALITY
August 2008 - May 2011 (2 years and 9 months)
69002 Lyon
In a 4-star hotel, I held a position combining operational reception duties and yield management responsibilities, contributing directly to commercial performance and service quality.

Tasks performed: welcoming and assisting guests (individuals, groups, and seminars), managing arrivals and departures, processing reservations, handling concierge requests, administrative and accounting follow-up for the reception, producing activity statistics.

Responsibilities: optimizing revenue and occupancy rates through yield management, market and competitor analysis, adjusting pricing policies based on performance, managing relationships with online distribution partners (OTAs), contributing to customer satisfaction and loyalty.

Deliverables produced: activity tracking spreadsheets, performance analyses (occupancy rate, revenue), regular reports, optimized rate grids, reception management procedures.

This experience allowed me to develop strong analytical, operational management, and performance monitoring skills in a demanding, results-oriented environment.
Revenue Management Reservation Management Market Analysis Partner Relationship Management Administrative and Accounting Monitoring