Freelancer profile translated to English.
Back to original languageAbout Cecilia
🤗 I invite you to take a look at my CV in jpeg format on my profile
SKILLS
- Mastery of communication tools
- Knowledge of sales and customer service techniques
- Excellent marketing and communication skills
- Ability to manage stress
- Sense of organization and rigor
- Mastery of Office Suite | Web 2.0 Techniques
Passionate about communication, digital marketing, and customer relations, I am EXPERIENCED in customer relations, customer support, live chat agent, content creation, and social media strategies. My commitment to providing the best to meet customer needs and my willingness to listen are my assets in a company's growth.
With six (6) years of experience in digital marketing and customer relations, I have had the opportunity to work as a digital communication manager in a global marketing agency, as a digital communication manager for seasonal rentals, customer support in Casablanca, e-commerce site management, and more.
Each project has allowed me to learn to listen and understand the needs of different prospects. My approach is both methodical and based on persuasion techniques. It all starts with a thorough understanding of the client's needs and objectives, then I evaluate all situations that could lead to reluctance.
I am convinced that I can make a significant contribution to your company. My analytical skills, negotiation techniques, and adaptability will be an asset to your company.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- FreelanceFreelance CUSTOMER SUPPORTMarch 2023 - Today (3 years and 3 months)- E-commerce website management- Live chat agent- Customer support via various channels- Collection and analysis of customer feedback to identify areas for improvement
- Ocean Africa LogisticsCommunity ManagerNovember 2022 - Today (3 years and 7 months)
- IndépendantDigital Communication ManagerAugust 2019 - August 2020 (1 year)Côte d’Ivoire, Côte d’IvoireCommunity management, Development of digital communication strategy, Development of commercial objectives, Development of editorial planning, Creation and publication of content (Proficiency in Photoshop, Premiere Pro, WordPress), Mastery of social networks (Facebook, Twitter, Instagram, LinkedIn, YouTube), SEO optimization (Google Business), SEO, SEA. Determination of KPI indicators, SEO Audit
Recommendations
CL
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