Freelancer profile translated to English.

Description

My name is Cécile and I am available to help you with all your web writing projects. From social networks to the visibility of your website, I offer you ready-to-use deliverables!

Languages

English
Native or bilingual
German
Conversational
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Windoo
Customer Success Manager
SOFTWARE PUBLISHING
September 2023 - Today (2 years and 9 months)
Paris, France
- Organization of events, QVCT programs and corporate training
- Customer support on the SaaS software sold
- Autonomous management of a customer portfolio of €20,000 per month, i.e. around twenty accounts
- Ensuring a good business relationship with our partners
- Ensuring customer satisfaction and the smooth running of events
- Implementation of new processes for the CS team and participation in inter-departmental projects
Project Management Customer Satisfaction
adopte un bureau
Right-hand person responsible for e-shop
ARTS AND CRAFTS
March 2022 - August 2022 (5 months)
Paris, France
- Management of the online store: order logistics, customer service, after-sales service
- Website update
- Advice on products before purchases
- Assistance with office layout projects
Logistics Management Project Management Website
Wedoogift
Sales Development Representative
TECH
February 2022 - September 2022 (7 months)
Paris, France
- B2B telephone prospecting: qualification of outbound leads, strategic appointment booking, prospect follow-up
- Qualify the needs of prospects
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