Freelancer profile translated to English.

Description

Expert in marketing project management, customer experience, and supply chain quality for 10 years. I don't have a typical profile because from the beginning, I wanted to work in various sectors and roles to understand different company challenges. This journey I've built reinforces my versatility and adaptability.

I am versatile in my field and adapt easily and quickly according to the mission or industry.

Dynamic, organized, and autonomous, I successfully complete all entrusted projects while maintaining good interpersonal and communication skills.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

ORANGE
Digital Communication Manager
TELECOMMUNICATIONS
November 2024 - Today (1 year and 9 months)
Saint-Denis, France
Manager of Orange's social media strategy. & Sosh
- Restructuring of the activity to optimize strategy and performance: roadmap, editorial, influence.
- Management of a budget >100K
- Management of communication agencies: content creation and influence
- Co-leading the monthly Editorial Committee & KPI Reviews
- Crisis Communication (cyclone, network incidents)
- Cross-functional work with internal teams: HR, Business, CSR, Foundation, Events...
Social Media Project Management Digital Communication Content Creation Social Media Strategist
Altice
Fixed-line Market Manager (Internet & TV Content)
TELECOMMUNICATIONS
February 2024 - August 2024 (7 months)
Paris, France
- Strategic Marketing: steering the roadmap, designing offers and customer journeys
- Operational Marketing: implementing and monitoring offers during peak seasons
- Business Review: monitoring and analyzing qualitative and quantitative KPIs (sales, churn, NPS, customer satisfaction)
- Steering cross-functional projects with customer service, supply chain, and IT departments
Project Management Client Relationship Marketing Business Strategy KPI
Consultante PMO
CMS and Communication Consultant
CONSULTING AND AUDITS
October 2020 - Today (5 years and 10 months)
Paris, France
- Customer Success: improving customer relations, responding to customer requests, supporting customer service with complaints, analyzing customer satisfaction reports.
- Communication: content creation, brand content, webinars, writing newsletters/online articles, managing social media
Project Management Communication Strategy Copywriting Customer Success Management Social Media