Freelancer profile translated to English.
Back to original languageAbout Cecile
With a track record of successful interventions in luxury, selective distribution, real estate, gastronomy, and finance, I act as a problem-solver to unblock critical situations, realign teams, and secure your strategic roadmaps, from scoping to deployment. Attentive, structured, and highly involved, I take charge of your e-commerce, CRM, and CSR projects to deliver concrete, measurable results perfectly aligned with your business challenges and brand image requirements.
I will guide you from the definition of your vision and strategy to post-production, ensuring a coherent integration of technical levers (tools, data, processes) and business challenges within your entire ecosystem (retail, wholesale, e-commerce, CRM). I orchestrate the work with your internal teams and your partners (agencies, integrators, service providers) to ensure smooth management, clear decision-making, and deliverables that meet your standards.
English
Fluent
German
Conversational
Spanish
Basic
French
Native or bilingual
Can work on-site
Paris (up to 50km), Paris (up to 10km)
Experience
- CHANELPMO Wholesale DomainLUXURY GOODSNovember 2023 - Today (2 years and 7 months)Paris, FranceWholesale Program – 7 products | 30 people | 26K usersIn the context of the European wholesale ecosystem transformation, I manage a program comprising 7 products, a team of 30 people for approximately 26 key users (BU OPEX + CAPEX).I ensure:
- Monitoring and reporting of product delivery to guarantee adherence to commitments (quality, deadlines, scope).
- Definition, prioritization, and updating of the roadmap based on available capacity and business challenges.
- Management of the program budget, with regular cost monitoring and informed decision-making.
- Facilitation of steering and governance committees, ensuring stakeholder alignment (business, IT, management).
- Support for tenders
- Establishment and supervision of a 3-person support team covering the entire scope, to ensure operational excellence, incident management, and continuous improvement of processes and tools. Definition of support and project KPIs and OKRs.
Tools used:- Atlassian confluence / Jira
- Mondays.com
- Microsoft D365 sales / Canvas App / Azure Dev ops
- Service now
- Yoobic
- CHANELPMO Digital & Data FactoryLUXURY GOODSNovember 2021 - October 2023 (1 year and 11 months)Paris, FranceIn the context of European-level growth and IT system structuring, I support changes across 15 products, scaling up to 70 people.I ensure:
- Definition of Capital Expenditure Requests in collaboration with internal managers for data structuring.
- Definition, prioritization, and updating of the roadmap based on available capacity and business challenges.
- Budget management, with regular cost monitoring and informed decision-making.
- Internal communication
- Lead POC for CSR project: Sustainability measurement of customer event impact – Launch of V1
- CARTIERProjects ManagerLUXURY GOODSJanuary 2021 - September 2021 (8 months)Genève, SwitzerlandIn the context of product discovery for watches and jewelry and improving customer experience, within a headless environment, I initiated and structured projects in close collaboration with group IT, retail houses, marketing, and e-commerce teams. I was responsible for managing 3 main projects:
- Global rollout of the "Book an appointment" service (integration on 5 platforms with local specificities).
- Scoping of the "set for you" ultra-personalization project for rings.
- Definition of online content evolutions on PLP/PDP, including 3D and product personalization.
RESULTS- Successful and consistent global launch of the "Book an appointment" service.
- Significant improvement in product discovery and personalization.
- Initial progress on timeline, budget, and diamond user story estimations.
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Education
- MSc International BusinessIAE Aix-en-Provence2012- Finance - Marketing - Stratégie d'entreprise - Gestion de projet - Team building
- Franco-German Business BachelorHochschule für Technik und Wirtschaft2010- Management interculturel - Micro-économie - Droit international - Supply chain management
Certifications
- Scrum MasterScrum Alliance2014