Freelancer profile translated to English.

Description

My name is Cécile Dugauguiez and I have over 10 years of experience in customer relations, sales, and loyalty, acquired within recognized groups such as Mondial Relay, Cofidis, Hello bank!, and Credit Agricole.

My guiding principle: put the customer at the center, anticipate irritants, secure customer journeys, and support sales teams to generate lasting satisfaction... and revenue.

I work on both one-off assignments and recurring collaborations, remotely or in hybrid mode according to your needs.

I am available on Mondays only, I am a permanent employee (CDI), I am looking for a mission to supplement my income and further develop my experience.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Villeneuve-d'Ascq (up to 10km)

Crédit agricole
Sales Advisor
BANKING AND INSURANCE
August 2024 - Today (1 year and 10 months)
Villeneuve-d'Ascq, France
Management of a portfolio of individual clients. Incoming calls, management of client emails. Outgoing calls for phone campaigns or appointment setting. In-branch client meetings. Shared reception among collaborators.
customer-relationship-management Loyalty Sales Risk Management Wealth Management Advice
Hellobank
Individual Client Relationship Manager
BANKING AND INSURANCE
November 2023 - July 2024 (8 months)
La Madeleine, France
Respond to individual client requests by email, phone, chat. Sales of banking products (loans, savings, cards, investments, insurance).
Sales customer-relationship-management Customer Service Management Banking and Insurance Conflict Management
Mondial Relay
Loyalty & Customer Service Manager for Key Corporate Accounts
TRANSPORTATION
January 2015 - October 2023 (8 years and 9 months)
Villeneuve-d'Ascq, France
Management of a portfolio of international strategic professional clients. Anticipation and identification of irritants and parcel flows. Implementation of action plans to ensure satisfaction. Training clients on the software provided (in French and English).
customer-relationship-management Loyalty Know-how Project Management Key Accounts