Cécile Dos Santos

Administrative follow-up: management and organization of documents, digital filing, preparation of administrative files, invoice tracking and management of current tasks.

Customer service management: responding to customer requests (emails, messages, forms), follow-up of exchanges, improvement of customer experience and implementation of structured responses.

Organizational audit: analysis of existing processes, identification of friction points in daily organization and proposal of solutions to gain efficiency (better structuring of tools and workflows).

Operational support: occasional assistance on various digital and organizational tasks according to client needs.

Supervision of the sales department €50K/month Management of key accounts €50K/month, from quote to invoicing, including production follow-up. Responsible for internal production and subcontractors, order tracking, supervision of the internal production workshop and the DTP department. Quality management (customer/supplier/carrier complaints) Inventory and supply management. Operational team management, 7 employees, recruitment management. Shipping follow-up. Cash register management. Invoice control and follow-up of unpaid invoices.