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Description

Cécile, living in Belgium!

Do you lack time to manage your administrative tasks, your clients, or your billing?

I am here to relieve you of your daily burdens, offering you reliable, responsive, and versatile support.

Managing your administration: sorting and filing documents, processing emails, data entry

Customer relations: responding to requests, order tracking, follow-ups, after-sales service

Billing: creating quotes, issuing invoices, payment tracking, simple follow-ups

Logistical support: coordinating deliveries, communicating with carriers

Simple writing: emails, product sheets, practical content, formatting

🎯 What I bring you:

More time to focus on your core business

Smooth collaboration, with autonomy, listening, and efficiency

A polished presentation that respects your image with your clients

💡 My added value:

I have worked in various sectors (banking, sales, billing, call center, administration, diaspora communication…), which makes me very adaptable to different environments.

I am organized, comfortable with office tools, and have excellent interpersonal skills, both written and oral.

📦 Types of projects managed:

Customer support for online stores

Administrative assistance for freelancers, SMEs, or associations

Order and invoice tracking for services or delivered products

Writing simple content for websites or community platforms

📍 Available remotely – collaboration with complete trust and confidentiality.

Languages

French
Native or bilingual
Lingala
Native or bilingual
English
Conversational
Dutch
Conversational

Workplace preferences

Remote only

Primarily works remotely

ADMINISTRATION COMMUNALE VILLE DE MOUSCRON,
Administrative Employee and Field Agent
PUBLIC SECTOR
November 2023 - Today (2 years and 7 months)
Mouscron, HT, Belgium
Preparation of the merchant layout plan (locations, aisles, emergency exits)

Installation of equipment if necessary (power outlets, barriers, etc.)

Verification that each exhibitor is in their place, according to reservations or regulations

Assignment of locations to subscribed or walk-in merchants (unreserved)

Management of absences, latecomers, and last-minute requests

Reorganization on-site if necessary (e.g., in case of logistical problems)

Welcoming merchants on the day

Information on rules, schedules, restrooms, safety instructions

Resolution of potential conflicts between merchants (space, noise, competition, etc.)

Collection or verification of payment for space fees (cash, card, tickets)

Issuance of receipts and management of supporting documents

Sometimes data entry into computer systems or registers

Monitoring the smooth running of the market: cleanliness, safety, emergency access

Reminder of municipal regulations if necessary

Application of instructions in case of difficult weather, electrical problems, etc.

Report on the market's progress (incidents, absences, remarks)

Feedback of useful information for service improvement

Administrative follow-up sometimes (in conjunction with municipal services)
SOCIÉTÉ GENÉRALE,
Customer Advisor
BANKING AND INSURANCE
September 2022 - March 2023 (6 months)
Lille, France
Active listening: understanding the client's needs (often implicit)

Clarity in communication: explaining financial products in a simple way

Empathy and diplomacy: reassuring, calming, especially in cases of financial difficulties

Customer loyalty: building a long-term trusting relationship

Sales of banking products: accounts, cards, insurance, loans, savings…

Identifying opportunities: detecting key moments (marriage, birth, property purchase)

Achieving commercial objectives: managing a portfolio and tracking performance

Negotiation skills: adapting an offer, defending a proposal, convincing without forcing

Mastery of internal procedures: account opening, credit file processing, customer data updates

Compliance with banking regulations: Anti-money laundering (AML-CFT), GDPR, data security

Rigorous file keeping: archiving, tracking, alerts, supporting documents

Mastery of internal banking software (e.g., CRM tool, credit scoring software)

Basic knowledge of financial analysis (reading payslips, debt ratios…)

Mastery of office tools (Word, Excel, Outlook)

Personalized follow-up: analyzing a client's specific needs and proposing adapted solutions

Customer segmentation: understanding the difference between individuals, professionals, young people, retirees…

Initiative: contacting a client, proposing a proactive appointment
PARTENA-OZ,
Cleaning Technician
HEALTH AND WELLNESS
September 2020 - June 2022 (1 year and 9 months)
Kortrijk, WV, Belgium
Deep cleaning: floors, windows, bathrooms, kitchen, dusting, appliances

Mastery of cleaning products: knowing what to use for different surfaces (wood, stainless steel, marble, etc.)

Laundry care: washing, drying, ironing, putting away

Disinfection: enhanced hygiene, especially in sensitive areas (toilets, kitchen)

Task planning: managing a schedule to clean efficiently without forgetting anything

Prioritization: adapting to specific requests (quick clean, deep clean, inspection visit…)

Autonomy: working without direct supervision, respecting set expectations

Absolute discretion: you enter people's private lives – respect is essential

Politeness, punctuality, adherence to instructions

Trust: employers must feel they can count on you

Adapting to locations: every home is different (large area, pets, children…)

Using various equipment: steam cleaner, ironing station, microfiber mop…

Handling unforeseen events: lack of a product, client changing instructions, etc.