Freelancer profile translated to English.

Description

I help organizations, communities, and businesses design quality human experiences, both for their employees and their customers.

With over 18 years of experience in project management, people development, and change management, I combine strategic vision, organizational skills, and relational intelligence to create work environments and experience journeys that are more fluid, more engaging, and more aligned with human needs.

My areas of intervention include:

• People & Culture

• Employee Experience

• Change Management

• Customer Experience & Customer Success

• Project and Partnership Coordination

• Communication, Writing, and Storytelling

• Community Management and Network Development

I particularly enjoy supporting organizations that place people at the heart of their mission: impact-driven organizations, educational projects, wellness, health, hospitality, personal development, and innovative community actors.

My approach combines structure, purpose, and quality relationships to foster sustainable growth, both for organizations and for the people who comprise them.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Désir et Moi
STORE MANAGER & PREMIUM CUSTOMER
LUXURY GOODS
January 2024 - January 2025 (1 year)
Brussels, Belgium
- Create a high-end, personalized welcome and customer experience in a sales space dedicated to intimate well-being.
- Build customer loyalty through empathy, trust, and quality service.
- Manage daily operations, including scheduling, inventory management, and event coordination.
- Offer a refined, welcoming customer experience with emotional intelligence.
- Develop strong expertise in high-end service, discretion, communication, and human relations.
Customer Service Management Consulting Marketing Strategy Web Copywriting Team Management
O.N.E.
HR AND PROJECT MANAGER
HEALTH AND WELLNESS
January 2004 - January 2022 (18 years)
Brussels, Belgium
- Lead HR and organizational projects within a large company.
- Coordinate teams, workflows, and cross-functional collaboration.
- Supervise and support a team of 5 employees.
- Develop expertise in active listening, personnel management, and relationship building.
- Contribute to initiatives aimed at improving employee experience and communication.
- Manage the onboarding of new hires and skills development.
Project Management Recruitment Strategy HR Onboarding Skills Development Team Management
JUICE PLUS
Copywriter
HEALTH AND WELLNESS
August 2021 - September 2021 (1 month)
Bruxelles, Belgium
Translate texts from French to English and from English to French in a commercial, engaging, and accessible language.
Copywriting French English Translation