Cécile Bonnet, Customer Care/E-Commerce-Customer Happiness Officer

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Description

I am Cécile, passionate about human support and resolutely focused on finding solutions.

I offer my services in customer support, mainly on your chat or by email, to contribute to your development or customer loyalty.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Mon Petit Placement - MPP
Customer Support - Customer Care
PRIVATE EQUITY
February 2024 - Today (2 years and 5 months)
Lyon, France
Management of the instant messaging service (chat) to respond to information requests from prospects and customers regarding the various products offered (Life Insurance, PER), with a view to customer satisfaction and loyalty.

Reporting of evening and/or weekend activity.
Remote Customer Service Customer Care Customer Satisfaction
VG COMPANY - OLLCA
Customer Happiness Officer
E-COMMERCE
January 2024 - Today (2 years and 6 months)
Rouen, France
- Responding to emails and phone calls from retail or consumer customers, identifying and resolving issues encountered

- Tracking ongoing deliveries for partner merchants' e-boutiques and updating settings via a dedicated dashboard

- Implementing recommendations, procedures, and specifications regarding the quality of follow-up and response times

- Contributing to the continuous improvement of the Customer Experience through various missions
Customer Care Remote Customer Service Customer Satisfaction

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