About Cécile
Spanish
Basic
English
Fluent
French
Native or bilingual
Experience
- L'Atelier des ChefsOnline Customer Service ManagerRESTAURANTS AND FOOD SERVICEFebruary 2020 - Today (6 years and 3 months)Paris, France- Handling all customer requests within 24 hours (analysis, technical problem solving, support and navigation assistance, writing responses)> Coming soon: automation of customer service and support with the implementation of pre-qualifying bots and scenarios on the site (HubSpot)
- Latte and CoconutCreator and AdministratorENTERTAINMENT AND LEISUREMarch 2018 - Today (8 years and 3 months)Paris, FranceConception, creation, and development of my own lifestyle blog "Latte and Coconut" with the aim of creating my first recipe ebook and selling it on my own platform to a digital community acquired on social networks through various online acquisition strategies.1. Blogging:- domain name purchase- complete website installation via WordPress (customization, plugins, SEO...)- overall blog administration and management (publishing, updating, responding to comments...)- implementation of a newsletter to announce upcoming articles and tease the ebook release2. Community Management:- definition of the blog's target audience- use of strategic hashtags to develop targeted and qualitative acquisition, post scheduling, use of stories to engage the community, creation of content specifically adapted to social networks (format, content, possible interactions...)- results analysis> from 300 to 2000 followers in 4 months3. Content Creation- photography for all articles with retouching and layout- writing of all articles with a consistent and coherent editorial line- design, writing, layout, and online sale of an ebook of over 50 pages
- Dreamware - Partir.comDigital Marketing ConsultantTRAVEL AND TOURISMSeptember 2018 - Today (7 years and 9 months)Lyon, France1. Newsletter Partir.com:- consulting, optimization, design, sending scheduling- results analysis (MailChimp)2. Digital Marketing Consulting- homepage optimization to improve navigation and overall customer experience, particularly in terms of wording- enrichment of the database by acquiring new email addresses through various quick-win strategies on the site3. Web Writing- Writing of the entire Australia page: destinations, tips and tricks for visits, selection and descriptions of places...- https://urlz.fr/coQK- https://urlz.fr/coQL- https://urlz.fr/coQM
Reviews
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master 2 Innovative Technologies MarketingToulouse School of Management (formerly IAE Toulouse)2014Major de promo et fĂ©licitations du jury. - Concevoir et piloter des stratĂ©gies de marketing sur le web - ApprĂ©hender les enjeux et opportunitĂ©s du marketing digital - Comprendre le comportement des consommateurs, des acheteurs et des influenceurs sur Internet - DĂ©velopper une dĂ©marche de marketing stratĂ©gique intĂ©grant les enjeux et les objectifs web de lâentreprise - MaĂźtriser les techniques opĂ©rationnelles et les outils du web marketing
- Baccalaureate S, SVT specializationLycĂ©e de Saintes2009- Mention Bien ; - Section europĂ©enne : en plus de lâenseignement de mathĂ©matiques en langue française, enseignement de mathĂ©matiques en langue anglaise ; - Option supplĂ©mentaire : grec ancien.
Certifications
- Professional English (C2 level - proficiency)Cambridge Assessment English2016
- Google Ads Certification for Search AdvertisingGoogle2019