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Cayan OymanCO

Cayan Oyman

AI Engineer · AI Chatbots & Automation

€750/day
Konstanz, DE
3-7 years
Artificial Intelligence
Python
Chatbot
AI Agents
Process Automation

Average response time: 1 hour

Freelancer profile translated to English.
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About Cayan

I build AI systems that run unsupervised – and check themselves.

Most AI projects fail not because of the AI, but because of post-processing: someone has to check every output. My systems solve this structurally – independent audit agents evaluate every result against fixed criteria before it proceeds. This is how "AI tool with a babysitter" becomes real automation.

What I typically take on:

  • AI chatbots that answer customer questions from your website content – test the live demo with your own website at dauerschicht.com
  • Report automation: Excel/CSV in, checked dashboard with PDF/Word/Excel export out
  • Data and content pipelines with LLM orchestration (multi-agent systems, quality gates)
  • Process automation with Python — from individual tasks to production lines
References: own systems in live operation.Including a market data platform with 24/7 pipelines across 175 server regions (umbralmarket.com), an SEO factory with 1,058 automatically generated specialist pages (fehlerwiki.de), and a 16-stage video production pipeline with LLM audit agents. All viewable live.

In addition, 13 years of enterprise customer service (banking, retail) as Service Delivery Manager. I speak business and technology. GDPR-compliant architecture (German servers, data minimization, AV contract) is standard with me, not an extra charge.

I prefer to work with a clear scope for a fixed price: defined result, delivery date, no surprises. Remote throughout the DACH region.
Digital and IT Services

  • German

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Kundenservice-Dienstleister (Schweiz)
    Service Delivery Manager & AI Manager
    TELECOMMUNICATIONS
    January 2024 - Today (2 years and 6 months)
    Responsibility for the service delivery of international enterprise customers, including regular customer and stakeholder meetings. AI responsibility in operations: evaluation and introduction of AI tooling in service processes. In-house development of internal dashboards and automations for data analysis under restrictive infrastructure conditions.
    Process Automation Artificial Intelligence Reporting
  • Kundenservice-Dienstleister (Schweiz)
    Project Supporter
    April 2020 - December 2023 (3 years and 8 months)
    Setup and support of customer projects in service operations, interface between support teams and project managers. Process documentation, escalation, and quality management.
  • Kundenservice-Dienstleister (Schweiz)
    Customer Support Agent
    February 2013 - March 2020 (7 years and 1 month)
    Telephone and written customer support (German/English) with high contact volume for international brands.
Check out Cayan's experience

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Education

  • Software Development & AI Engineering
    Softwareentwicklung & KI-Engineering

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