Cathy Moreau

¤ Daily administrative management of the executive team ¤ Organization and follow-up of schedules, appointments, and travel ¤ Management of professional calls, emails, and correspondence ¤ Preparation of documents, reports, and meeting presentations ¤ Follow-up of administrative and commercial files ¤ Coordination with various departments and external stakeholders ¤ Management and filing of confidential documents ¤ Organization of professional events (trade shows, year-end dinners...) ¤ Follow-up of invoicing, quotes, and client reminders ¤ Management and follow-up of the company's vehicle fleet ¤ Follow-up of insurance contracts and associated administrative files

¤ Administrative and organizational management ¤ Management of client files (professional and individual) ¤ Follow-up of contracts, quotes, and invoicing ¤ Organization of technical visits before moving ¤ Management of disputes and quality follow-up of services ¤ Follow-up of transport insurance and potential claims ¤ Management of suppliers and external service providers ¤ Administrative follow-up of vehicles and the utility fleet ¤ Management of staff schedules and absences ¤ Preparation of operational meetings and minutes ¤ Monitoring of activity indicators and reporting to management

¤ Telephone reception and client advice ¤ Management of quote requests and commercial follow-up ¤ Planning and coordination of removals ¤ Organization of routes and schedule optimization ¤ Interface between clients and field teams ¤ Administrative follow-up of client files ¤ Management of transport contracts and documents ¤ Follow-up of invoicing and client reminders ¤ Management of disputes and processing of complaints ¤ Updating client databases ¤ Logistics coordination of interventions ¤ Management of emergencies and unforeseen events related to removals ¤ Follow-up of services and client satisfaction ¤ Preparation of administrative files before intervention ¤ Management of emails, calls, and appointment scheduling