K L.

Client Relationship & Service Specialist | Operations Management | Asset Management Expert

I am passionate about delivering exceptional client experiences and ensuring seamless operational support for global investment solutions. With a strong focus on building and maintaining trusted relationships, I specialize in:

Client Servicing: Supporting clients and intermediaries investing in BlackRock's products and bespoke solutions.

Operational Excellence: Acting as the bridge between clients and global business operations, maintaining a scalable, consistent, and controlled service framework.

Service Alignment: Ensuring complex service requirements are clearly communicated and aligned across internal teams to deliver exceptional outcomes.

🔑 Client Relationship & Service Specialist | Operations Management | Asset Management Expert I am passionate about delivering exceptional client experiences and ensuring seamless operational support for global investment solutions. With a strong focus on building and maintaining trusted relationships, I specialize in: Client Servicing: Supporting clients and intermediaries investing in BlackRock's products and bespoke solutions. Operational Excellence: Acting as the bridge between clients and global business operations, maintaining a scalable, consistent, and controlled service framework. Service Alignment: Ensuring complex service requirements are clearly communicated and aligned across internal teams to deliver exceptional outcomes.

Skills: Customer Relationship Management (CRM) · Due Diligence · Client Onboarding

member of the CEMEA Client Service Management team within Business Operations, a group of client service professionals across Europe who are responsible for managing the day to day service requirements of clients in a post-sale environment and supporting the design and delivery of complex client solutions.

The team partners closely with the sales businesses and key internal stakeholders to enhance our service capabilities, intermediates between clients and internal BlackRock teams, manages queries related to clients' ongoing services/operational needs.

Regulatory Projects: IFRS9, SOLVENCY II, PRIIPS Other: acquisition and harmonization of Reporting and risk tools as part of the purchase of a European asset manager. Amundi Services: integration of clients into the Amundi information system

• Analysis during the project launch phase

• Organization of project steering committees

• Preparation of functional specifications

• Creation of specific reporting based on client requests Acting as the functional link between business requests and the development team Mapping of client data for integration into data management systems.