About Cathy
French
Native or bilingual
Experience
- DomicileChildminderEDUCATION AND E-LEARNINGNovember 2015 - Today (10 years and 9 months)Nancy, France• • Welcoming and daily support of children• • Organization of educational and recreational activities• • Regular communication with parents for child monitoring• • Administrative management related to the activity
- Dom'Ethic,Technical and Commercial AssistantMay 2015 - July 2015 (2 months)Vandœuvre-lès-Nancy, France• • In-person and telephone reception• • Complete management of orders from placement to invoicing• • Transmission of orders and confirmations by email/fax• • Verification of order compliance• • Organization of weekly technical meetings• • After-sales service management (scheduling, appointments, follow-up)• • VAT calculation and invoicing• • Planning and monitoring of site installations
- SOCAM (SFR),Account ManagerOctober 2014 - May 2015 (7 months)54520 Laxou, France• • Customer relationship management and personalized advice• • Identification of customer needs• • Sale of adapted products and services• • Drafting letters for the consumer service
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Education
- Digital Assistant CertificateWeb Working2026Contenu de la formation : - Gestion administrative digitale : mails, agenda, dossiers, organisation quotidienne - Support à la communication digitale : création de contenus, newsletters, publications sur les réseaux sociaux - Suivi client et relation client : prises de contact, relances, gestion des demandes - Création et mise en forme de documents : PDF, présentations, tableaux, flyers simples - Outils et méthodologies digitales : Google Workspace, Microsoft Office, Trello/Notion, Canva - Optimisation des tâches et automatisation de process simples