Catherine Virginie Eboutou Emini

I provided first-level technical assistance to an international clientele, resolving problems related to the use of digital products or services. I managed exchanges by phone and email, while respecting deadlines and internal procedures. I also participated in reporting technical incidents and continuously improving the service.

As a teleconsultant, I am in charge of managing incoming and outgoing calls, processing customer requests, resolving problems and updating databases. I ensure quality customer service by respecting internal procedures and ensuring the satisfaction of the interlocutors.