About Catherine
Catherine is an accomplished senior manager with 15+ years of experience supporting organizations in their growth and transformational journeys. Her expertise lies in the IT sector, specifically in services, management software, and customer relationship management. As the Head of Services for 8 years, she excels in building trust, fostering commitment, and driving results. With a diverse skill set encompassing strategy, team growth, recruitment, people management, communication, conflict resolution, business analysis, project management, and technical implementation, she consistently achieves successful outcomes through proficient change management. Today, she created We Today Consult to assist companies in overcoming challenges through the execution of interim management and contributing to business development missions.
French
Native or bilingual
English
Fluent
Can work on-site
Bruxelles (up to 50km)
Experience
- We Today ConsultFounderCONSULTING AND AUDITSMarch 2024 - Today (2 years and 3 months)Brussels, BU, BelgiumDiagnose
- Process Evaluation: Identify bottlenecks in core delivery processes and assess workflows, resource allocation, and service quality
- Performance Metrics Analysis: Review KPIs and compare with industry benchmarks.
- Resource Utilization: Evaluate usage of human capital, technology, and infrastructure to find optimization opportunities
- Customer Experience Assessment: Map the customer journey to identify pain points and gather feedback for improvements
- Technology and Systems Review: Assess technology infrastructure for efficiency, identifying any gaps or outdated systems
- Cost Analysis: Examine cost structure to reduce expenses without affecting quality; review pricing and cost management
- Employee Performance and Engagement: Assess employee productivity, engagement, and identify skills gaps for development.
- Risk Management: Ensure compliance with standards, identify risks, and review risk management practices
- Operational Strategy Review: Check alignment of operations with strategic goals and find areas to support objectives
- Recommendations for Improvement: Provide actionable steps to improve efficiency
Change- Objectives: Set specific, measurable goals for operational improvements
- Key Actions: Outline required actions and assign responsibilities
- Timelines: Set realistic timelines with milestones
- Resources: Assign necessary personnel, technology, and budget
- Procedures: Create guidelines to standardize implementation
- Changes: Execute actions and monitor adherence
- Progress Tracking: Measure with KPIs and analyze data regularly
- Adjust and Adapt: Review and adjust based on feedback
- Communicate: Keep stakeholders updated with regular reports
- Evaluate Outcomes: Assess results against objectives
- Document Lessons: Record successes, challenges, and insights for future reference
- ODOOHead Of Business ServicesSOFTWARE PUBLISHINGMay 2016 - February 2024 (7 years and 10 months)BelgiumGrow BE Office- Increase team size from 10 to 200 within 6 years ;- Recruit, train, & provide guidance to over 250 digital advisors ;- Adapt the department structure based on team needs. Design & implement new service offers- Enhance services for SMEs, focusing on timeliness & budget adherence using improved methods & tools ;- Create & design activities tailored for Mid Market & corporate clients, considering their specific needs & stakeholders ;- Improve services for partners, including onboarding, advanced training, & ongoing support ;- Develop business in specific sectors such as web agencies & accounting firms. Collaborate with Odoo offices worldwide- Appoint, train, & support Heads of services for new office openings ;- Align, train, & provide advice for collaboration with other Odoo offices in various locations. Ensure quality & performance- Develop, adapt & use on real cases methodologies & tools such as the Odoo Implementation - Methodology book, Change management & User adoption on Large Account, ROI (presales) analysis, & progress reports ;- Establish & oversee an Expertise team covering different areas of specialization ;- Work closely with teams in the field, identify challenges, & provide solutions ;- Monitor KPIs including customer satisfaction, retention, velocity, profitability, & efficiency. Manage the employee journey- Foster trust, motivation, & commitment among employees ;- Design, implement, & enhance employee development paths ;- Establish & oversee a Learning & Development team responsible for onboarding, continuous training, & knowledge management ;- Take responsibility for the employee journey, including recruitment, daily follow-up, assessments, & resignation or lay-off processes. Communication- Advocate for Odoo products & methodologies through events like Odoo Experience, webinars, & external conferences ;- Promote the vision of Odoo services internally & externally through social media & conferences.
- ODOOProject Manager & Business AnalystJune 2014 - May 2016 (1 year and 11 months)Belgium- Implemented over 50 Odoo projects with SMEs, covering various scopes such as Sales & eCommerce, Marketing, Web, Logistics, Human Resources & Finance ;- Worked across diverse sectors including telecommunication, communication, publishing, advertising, event, catering, tourism, education, services, finance, engineering, production, retail, transport, distribution, medical, and chemical ;- Conducted implementations in multiple countries/regions, primarily in EMEA, as well as North/South America and APAC ;- Supported SMEs in their digital transformation journey by identifying digital growth opportunities and effectively managing organizational change.
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Education
- Licence, Sciences politiques, orientation relations internationalesUniversité libre de Bruxelles2008Licence, Sciences politiques, orientation relations internationales