Catherine S.

With 20 years of experience in sales administration, customer relationship management, complaint and dispute processing, I can help you optimize your processes, streamline communication with your customers, and effectively resolve complex situations.

Specializing in the photovoltaic sector, I master all administrative procedures (managing files with authorities and organizations), ensuring rigorous follow-up.

As a transition manager, I intervene in contexts of transformation, rapid growth, or reorganization to lead your teams, secure your processes, and ensure business continuity.

Examples of missions:

Mapping of processes from order taking to invoicing

KPI measurement and monitoring tools

Definition and deployment of standardized procedures

Transition manager

Change management support

Recruitment, training plan

Order processing management

Financing files

Invoicing and payment follow-up

Complaint management (phone, email, mail)

Online reputation, monitoring, and improvement

Complete management of administrative files: town hall, connection or storage, Consuel

My goal: to save you time, reduce errors, and improve customer satisfaction.