You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Catherine R.CR

Catherine R.

Customer relations + Trustpilot reviews guaranteed

€125/day
Antananarivo, MG
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Catherine

🚀 Customer Support & Growth: complete expertise to boost your image and conversion 🚀

Looking for a reliable person to manage your customer service via email/chat and other platforms while improving your online reputation and customer acquisition? I will support you with a results-oriented, human, and effective approach.

💬 Premium customer service via email in all languages
I handle your customer support with professionalism, empathy, and speed to improve customer satisfaction and reduce pending requests. My goal: to transform every interaction into a positive experience.

⭐ Customer review management & online reputation
Implementation of strategies to encourage positive reviews on Trustpilot and improve your brand image naturally and qualitatively. A good reputation increases trust... and sales.

🌍 International experience
I have worked with French and international startups, e-commerce businesses, and SMEs. I understand the challenges of communication, loyalty, and growth in different markets.

🤝 Simple and transparent collaboration
Available, responsive, and organized, I adapt to your workflow to ensure smooth communication and regular follow-up.

💡 Flexible offer
Need to test before committing? Possibility to start with a pilot project at a reduced rate.

📌 About my rates
My rates remain affordable thanks to my lower cost of living in Madagascar, without compromising on the quality of the work provided.

Ready to improve your customer relations and accelerate your growth? Write to me, I'll be delighted to chat with you 😊
  • French

    Native or bilingual

  • English

    Conversational

  • Japanese

    Basic

  • Spanish

    Basic

  • Italian

    Basic

Remote only
Primarily works remotely

Experience

  • CodinGame
    Growth Marketer
    SOFTWARE PUBLISHING
    August 2021 - February 2022 (7 months)
    New client acquisitions · Lead generation
    Outbound Marketing Inbound marketing Data scraping
  • Hidden Market
    Senior IT HR Consultant
    HUMAN RESOURCES
    November 2020 - July 2022 (1 year and 9 months)
    Manager of the IT talent CV library with talent tracking + client database manager
    Database management
  • ASAREO
    Executive Assistant SAV/Admin/Digital
    HUMAN RESOURCES
    January 2016 - October 2020 (4 years and 10 months)
    📚 Responsible for subcontracting Admin/Accounting/HR tasks, Customer service, event management, as well as digital tasks 💻

    Skills: Marketing campaigns · Administrative assistance · Digital marketing · Pre/post-sales customer service (emails, calls, and field) · Audiotyping · SEO articles ...

Recommendations

Be the first to recommend Catherine

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Bachelor's degree in Management Information Systems
    ISIME
    2010
  • Bachelor's degree in Journalism and Multimedia
    GSI
    2019

Skill set

Categories

  • Other